Marketing Coordinator

Job Title: Marketing & Scheduling Coordinator

Job Type: Full Time

Description:

We are a state-of-the-art orthodontic practice that prides itself on clinical excellence while providing an exceptional patient experience. Our team is made up of self-starters, empathetic communicators, and energetic professionals who know how to “wow” both patients and partners. We build strong relationships with our patients, communities, and referring dental offices—one smile at a time.

This hybrid role is Marketing-first, responsible for building and nurturing relationships with local referral offices. It also includes key Scheduling Coordinator responsibilities to support patient experience in the practice. We’re looking for someone who thrives both in the community and in a team-driven clinical setting – someone who is as comfortable walking into a dental office as they are answering the phone with a smile. This role is perfect for someone who thrives in a people-first environment and wants to help grow the practice through meaningful outreach.

We’re looking for someone who is:

• Outgoing, friendly, and passionate about making a positive first impression
• Self-motivated with strong time management and responsiveness
• Organized and detail-oriented, especially with follow-up and scheduling tasks
• A team player who can switch seamlessly between front desk and outreach work
• Strong communication skills and comfort driving to local offices and representing the practice independently
• Open to learning new tools and marketing strategies

Key Responsibilities

Marketing & Community Outreach

• Visit local dental offices on a regular cadence to build and maintain referral relationships
• Deliver marketing materials, share practice updates, and support referral workflows
• Represent our doctor(s) and practice in a warm, confident, and professional manner
• Organize and attend events, CE sessions, and appreciation visits
• Distribute referral materials (cards, brochures, flyers) and ensure dental teams have what they need to refer with ease
• Track outreach activity and feedback using provided tools
• Follow up with referring offices to thank and engage them after a patient visit
• Collaborate with the doctor, Practice Manager, and Central Team Support on quarterly referral growth campaigns

Scheduling & Front Desk Support

• Welcome and check in patients with warmth and professionalism
• Schedule appointments and answer questions from new and existing patients
• Answer phones and respond to patient inquiries
• Take payments and assist in insurance verification as needed
• Help maintain a clean, welcoming, and organized front office environment
• Serve as the “face” and “voice” of the practice for in-office patient interactions
• Availability: This role includes covering incoming phone calls starting at 7:00 AM on four days each week. Flexibility to adjust hours (e.g., early arrival or later evening coverage) may be needed to best support patient and practice needs.

Please note: this job description is not designed to cover a comprehensive list of duties or responsibilities that are required for this position. Duties and responsibilities may change with or without notice.

Minimum Requirements:

• High School Diploma or GED required
• Strong interpersonal and communication skills
• Ability to stay organized and prioritize tasks in a dynamic environment
• Flexible availability, reliable transportation, and valid driver’s license for local travel
• Comfort with presenting and building rapport in a business environment
• 1-2 years front office, marketing or customer service experience (dental or medical preferred)

What We Offer

• Competitive benefits package including PTO, health/vision/dental insurance, and company paid STD/LTD
• Robust 401(k) with up to 4% company match
• Mileage reimbursement for community outreach
• On-the-job training and career growth opportunities
• A supportive team culture where your voice matters

Physical Requirements

• Sitting, standing, and walking for most of the day. Lifting up to 30 lbs.
• Local travel to dental offices