Director of Practice Operations

Job Title: Director of Practice Operations
Location: St Louis Region

Status: Full-Time, Exempt
Reports to: Regional Director of Operations

About the Role:
Join a multi-location, multi-doctor practice brand as a key operational leader. You will drive operational excellence, team performance, and patient satisfaction while partnering with doctors and leadership to scale and optimize practice operations.

What You’ll Do:

• Lead day-to-day operations, including hiring, onboarding, scheduling, financial performance, and clinical support functions.
  
• Delegate responsibilities to front-line leaders (Clinical and Admin Leaders) and foster a culture of accountability and collaboration.
  
• Partner with other SOP leaders and doctors to identify opportunities to streamline processes and scale operations.
  
• Monitor and improve patient experience, satisfaction, and overall operational performance.
  
• Coach, mentor, and develop team leaders to ensure high performance across locations.
  
• Use data and metrics to drive decisions and process improvements.
  
• Maintain focus on high-impact initiatives while keeping daily operations running smoothly.

Who You Are:

• A strategic and operational leader with strong problem-solving skills.
  
• Experienced in practice workflows, scheduling, and optimizing patient experience.
  
• Financially savvy, comfortable managing P&L and key operational metrics.
  
• Excellent communicator with high EQ, able to influence at all levels.
  
• Adaptable, collaborative, and proactive in identifying opportunities for improvement.
  
• Passionate about coaching and empowering teams to take ownership and grow professionally.

Minimum Requirements:

• Bachelor’s degree in business, Healthcare Administration, or related field preferred, or equivalent work experience
  
• 2 years of people management experience (giving/receiving feedback, managing team results, setting objectives, motivating, coaching)
  
• 4 years of relevant work experience
  
• Flexible schedule
  
• Valid driver’s license

Preferred Requirements:

• 2-3 years of experience in the dental industry, preferably orthodontics
  
• Familiarity with orthodontic practice management systems