What are the responsibilities and job description for the Director of Practice Operations position at Southern Orthodontic Partners?
Description:
Job Title: Director of Practice Operations
Location: St Louis Region
Status: Full-Time, Exempt
Reports to: Regional Director of Operations
About the Role:
Join a multi-location, multi-doctor practice brand as a key operational leader. You will drive operational excellence, team performance, and patient satisfaction while partnering with doctors and leadership to scale and optimize practice operations.
What You’ll Do:
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Lead day-to-day operations, including hiring, onboarding, scheduling, financial performance, and clinical support functions.
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Delegate responsibilities to front-line leaders (Clinical and Admin Leaders) and foster a culture of accountability and collaboration.
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Partner with other SOP leaders and doctors to identify opportunities to streamline processes and scale operations.
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Monitor and improve patient experience, satisfaction, and overall operational performance.
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Coach, mentor, and develop team leaders to ensure high performance across locations.
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Use data and metrics to drive decisions and process improvements.
- Maintain focus on high-impact initiatives while keeping daily operations running smoothly.
Who You Are:
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A strategic and operational leader with strong problem-solving skills.
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Experienced in practice workflows, scheduling, and optimizing patient experience.
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Financially savvy, comfortable managing P&L and key operational metrics.
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Excellent communicator with high EQ, able to influence at all levels.
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Adaptable, collaborative, and proactive in identifying opportunities for improvement.
- Passionate about coaching and empowering teams to take ownership and grow professionally.
Minimum Requirements:
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Bachelor’s degree in business, Healthcare Administration, or related field preferred, or equivalent work experience
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2 years of people management experience (giving/receiving feedback, managing team results, setting objectives, motivating, coaching)
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4 years of relevant work experience
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Flexible schedule
- Valid driver’s license
Preferred Requirements:
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2-3 years of experience in the dental industry, preferably orthodontics
- Familiarity with orthodontic practice management systems