Receptionist/Operator

Busy Neurosurgical and Spine clinic is looking for Reception and Scheduling Specialists to join our team.

The right candidate is a team-player who is believes in the Statement of Culture that we strive to support:

We commit to be a part of a dynamic team helping patients with spine, nerve and brain conditions-- and committing to providing an experience that will have a positive impact on patients, community partners and each other. Our practice offers a friendly and collegial culture where we aim to support one another and thrive to put teamwork first. We value creating a patient customer experience like no other and supporting the great reputations of our physicians in the community.

Be a part of our team.

General Statement of Duties: Responsible for management of inbound telephone calls, including providing general information or routing calls to the appropriate department.

Supervision: Reports to Patient Services Supervisor and Clinic Administrator

Working Conditions: Work is performed in a clinic environment. Work involves frequent contact with patients and other clinical staff. Work may involve dealing with distressed patients. All of the following are essential job functions.

· Must be able to sit for prolonged periods of time.

· Must have adequate manual dexterity to write legibly and operate basic office equipment, such as computer and telephone.

· Must have adequate hearing and speaking ability to communicate with patients, co-workers, and medical community partners.

· Must have adequate visual acuity to read and interpret written material.

· Must be able to maintain composure under the stress of emergency situations, frequent interruptions, and heavy workload demands.

Job Duties:

· Answers inbound telephone calls and processes appropriately:

o Provides general clinic information.

o Transfers call to the appropriate staff member.

o Initiates a message either on paper or in the Electronic Health Record and routes to the appropriate physician/provider or clinical staff member.

· Completes appointment confirmation calls for all scheduled appointments 24 hours in advance of the appointment.

· Communicates professionally with patients, medical providers, co-workers and medical community partners.

· Manages time appropriately, including cooperating with co-workers to ensure coverage for required breaks and lunches.

· Attends required meetings and participates in committees as requested.

· Participates in professional development courses and maintains professional certifications (if applicable).

· Complies with all clinic policies and procedures, including HIPAA and OSHA policies.

· Assists other office personnel in the performance of their duties as assigned and as workload permits.

· Performs other duties as required/assigned.

Performance Requirements:

Knowledge, Skills, & Abilities:

· Knowledge of general computer and telephone operations.

· Skill in managing multiple telephone calls.

· Skill in establishing and maintaining professional and effective working relationships with patients, co-workers, and medical community partners.

· Ability to react calmly and effectively in high stress or emergency situations.

· Ability to interpret and apply policies and procedures.

· Ability to read, understand, and follow oral and written instructions.

· Ability to communicate clearly.

· Ability to work effectively as a team member within the medical office.

Education:

High school graduation or GED

Experience:

None

Certificate/License:

Not required

Alternative to Minimum Qualifications:

None

Job Type: Full-time

Pay: From $18.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Work Location: In person

Salary : $18