Retail Store Manager

Position Summary:   

The Retail Store Manager will plan, direct, or coordinate the daily operations of the retail store. They will drive sales by establishing quotas and goals. They will partner with GoodWorks to implement and monitor training programs for all associates. The store manager supports the organization’s mission to enable employment by providing opportunities for personal and professional growth, while committing to sustainable practices. 

Essential Responsibilities: 

• Maintain adequate volume of merchandise on sales floor; ensures production and rotation volume is sufficient to meet or exceed revenue goals. 

• Assists GoodWorks staff with implementation of work plans and guidelines as established for client programs, as assigned by store manager. 

• Works various shifts including weekends as assigned. 

• Operates facility within budgeted expense levels and maintains and controls expense to revenue. 

• Manages workflow and facility layout to ensure appropriate stock levels. 

• Maintain store presentation standards, e.g., organization, standardized classification, stock rotations, proper inventory levels, signage, and housekeeping. 

• Ensures that continuous improvement is in process and implemented. 

• Maintain proper cash controls in accordance with company policies and procedures. 

• Creates positive public image of Goodwill through clean store environment, organized and attractive displays, and presentable and personable sales staff. 

• Ensure the highest level of customer and donor service standards are met. 

• Oversee and maintain accurate and timely sales, production and rotation, inventory, quality, trucking, after-market recycling and daily/weekly/monthly reports and records. 

• Plans weekly/monthly scheduling of store personnel to maximize operational efficiency. 

• Completes required paperwork accurately, neatly and within established time limits. 

• Recruits, hires, orientates, and trains employees; Provide feedback for performance reviews and accountability concerns. 

• Ensures highest level of professionalism and uses best practices in the leadership of store personnel.  

• Effectively present information and respond to questions from employees, participants, customers, and the public using tact, courtesy, and cooperativeness.    

• Define problems, collect data, establish facts, and draw valid conclusions. 

• Interpret an extensive variety of instructions and deal with several abstract and concrete variables.   

• Safeguards company property, including donated goods. Reports any incident of theft, fraud, waste, or unauthorized possession of company property. 

• Evaluate and address performance issues with a high level of communication between the Assistant Store Manager, Store Manager, and associates involved. 

• Communicates effectively and appropriately with all levels of store leadership.   

• Prepares and conducts timely performance reviews.  

• Performs other duties as assigned that would lead to successful operation of department, team and/or mission. 

Standards of Performance and Conduct (each is an essential function):  

• Consistently demonstrates sound leadership practices. 

• Performs duties in a manner that promotes team concept and reflects Goodwill’s mission and ethics, in accordance with all Goodwill policies, procedures, codes of conduct, CARF standards, and accepted business practices. 

• Consistently demonstrates and incorporates principles of safety, loss prevention and risk management for self and others into daily activities and ensures participation in Goodwill safety programs.  Attends required safety training and will participate in safety drills and exercises.  Ensures tools and equipment are always in good working order and uses equipment safely.  

• Requires punctual and regular attendance.  Time away from work is approved and taken in accordance with established policies.    

• Works cooperatively with all organization employees, participants, customers, and other persons contacted during performing duties. Shows respect and sensitivity for those with barriers to employment. 

• Consistently provides excellent customer service to internal business partners and external customers.  

• Performs other duties as assigned that would lead to successful operation of department, team and/or mission. 

• Able to exercise judgment, resourcefulness, ingenuity, and initiative.  

• Able to operate and perform in a variety of working conditions. 

• Demonstrated commitment to valuing diversity and contributing to an inclusive working and learning environment. 

• Maintain strict confidentiality in all aspects of my work; comply with privacy policies, including HIPAA Privacy Rule; attend privacy and security training as it relates to this position.  

Qualifications: 

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. In addition, the requirements listed below are representative of the essential knowledge, skill and/or ability.  Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.  

• Speak and understand the English language sufficient to read materials, communicate with customers and coworkers. 

• Must be able to demonstrate competency in all levels of duties. 

• Detail-oriented with the highest level of integrity and confidentiality. 

• Effective communication and interpersonal skills. 

• Previous experience with supervision and leadership of employees. 

• Must have experience with money handling procedures. 

• Perform simple mathematical calculations. 

• Experience operating office equipment including computer, telephone, fax and copy machine.  

• Proficient in Microsoft Teams and Excel 

Education and Experience: 

• High school diploma 

• 3 years recent retail supervisory or management experience. 

• A college degree in Marketing, Retail or related field is preferred but not required.   

Physical Requirements and Working Environment: 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.  

Medium physical demand level. 

• While performing these duties, the employee is regularly required to sit and stand for prolonged periods of time; use hands and fingers to handle or feel; reach with hands and arms and talk and hear. Frequently required to walk and/or stands for up to 8 hours per day.  

• Must regularly lift, carry, and/or move up to 20 pounds and up to 50 pounds occasionally. Ability to push/pull and carry up to 30 pounds. Kneels, stoops, and bends frequently.  

• Occasional need to push heavy, wheeled carts, pallet jacks, hand trucks and other material handling equipment with loads weighing up to 250 pounds.  

• Specific vision abilities required by this job include close vision. Local and regional travel is required.  

• Work is performed primarily indoors in a climate-controlled space. May occasionally perform work in outside weather conditions.  

• Ability to climb ladders; move or handle merchandise throughout the facility; ability to operate and use all equipment necessary to run the operation; and be able to train others to use that equipment.   

The mission of Southern Oregon Goodwill Industries is to enable employment by providing opportunities for personal and professional growth, while committing to sustainable practices. The above statements are intended to describe the general nature and level of work performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required. Management may add to or change the duties of this position at any time.