What are the responsibilities and job description for the Claims Assistant position at Southern Oak Insurance Company?
Job Title: Claims Assistant Position Reports to: Claims Manager Classification: Non-Exempt, Full Time Schedule: Monday through Friday; 8am to 6pm
Position Summary: Southern Oak is looking for a Claims Assistant for our Claims department. This position will work under the direction of the Claims Manager and is responsible for providing administrative support to the claims team. The ideal candidate will be computer savvy, an excellent typist and have exceptional attention to detail.
Primary Responsibilities:
- Process incoming and outgoing claims documentation and correspondence including, but not
limited to, mail, faxes, and emails
- Set up, close, re-open and dispatch Claim Assignments
- Perform document management, data entry, payment transactions & invoice payment
- processing
- Display superior customer service in all external and internal interactions
- Ability to work additional hours as part of catastrophe response
- Desire to learn about property insurance claims
- Provide general clerical assistance to Claims Team
- Additional duties as assigned by Supervisor
Qualifications:
- High school diploma or general education degree (GED) required
- 1-2 years of experience in a customer service or administrative role (preferably in the insurance industry)
- 6-20 adjuster's license or customer service license preferred; must become licensed within 1 year of hire
- Ability to multitask and stay organized in a high-volume environment
- Detail-oriented
- Masters new job tasks swiftly
- Ability to work in and learn multiple software systems
- Excellent verbal and written communication skills and professional demeanor
- Strong knowledge of Microsoft Office, including Word, Excel, and Outlook
Benefits:
- 401(k) with dollar-for-dollar company match up to 6%
- Medical, dental & vision
- Wellness & mental health
- Company paid Life, Short- and Long-Term Disability
- Paid time off
- Diverse, inclusive & welcoming culture
- Career development & tuition assistance
- Equal Opportunity Employer
Satisfactory completion of a post-offer drug screening and background check is a condition of employment.
Company
Southern Oak is a Florida-based insurance company specializing in personal residential property coverage with its home office in Ponte Vedra Beach, FL.