Director of ADA Compliance

Southern New Hampshire University is a team of innovators. World changers. Individuals who believe in progress with purpose. Since 1932, our people-centered strategy has defined us — and helped us grow a team that now serves over 180,000 learners worldwide.

Our mission to transform lives is made possible by talented people who bring diverse industry experience, backgrounds and skills to the university. And today, we're ready to expand our reach. All we need is you.

This position will be partially based in the following office location:

Manchester, NH

For hybrid roles, employees must be able to commute to Manchester, NH on a regular basis.

The opportunity

Reporting to the Vice President of Compliance, you will provide strategic leadership, planning, and oversight for the institution's accessibility initiatives, coordinating compliance with the Americans with Disabilities Act (ADA), Section 504 of the Rehabilitation Act, and related federal and state regulations. This includes designation as the University's ADA and 504 Coordinator and related responsibility to foster digital and physical accessibility compliance initiatives across the university in support of the University's federated compliance program. You will develop and lead the execution of compliance plans, projects, processes, and act as a liaison for the department to both internal and external constituencies. You will also chair or lead accessibility-related committees and working groups, provides training and policy education for faculty and staff, drafts and implements policies, procedures, and initiatives related to ADA and Section 504 compliance. You will be responsible for the disability grievance procedure and serves as the final decision-maker for related appeals.

In addition, the Director provides secondary but integral support to the Title IX and equity functions of the Office of General Counsel and Compliance, assisting where needed in the coordination of investigations, training, policy development, and case management related to discrimination, harassment, and sexual misconduct. You and the Director of Civil Rights and Title IX Compliance serve as mutual designees, ensuring continuity of compliance functions and institutional responsiveness when one is unavailable. This is a hybrid position.

What You'll Do

• Accessibility and ADA/504 Coordination:
• Serve as the University's ADA/Section 504 Coordinator for students, employees, and visitors, ensuring compliance with federal and state disability laws and institutional policies.
• Lead and coordinate institutional planning and initiatives to ensure the accessibility of programs, services, facilities, and digital environments.
• Oversee the development, implementation, and continuous improvement of disability-related policies, procedures, and accommodation processes to promote equal access and compliance.
• Collaborate with faculty, Human Resources, Student Affairs, Facilities, and IT to resolve accessibility barriers, provide guidance on reasonable accommodations, and promote universal design principles.
• Drive the University's digital accessibility strategy, leading improvement efforts for key digital assets, participating on related committees, and ensuring adherence to WCAG, Section 508, and other applicable standards.
• Conduct and coordinate accessibility assessments of physical and digital environments, recommend corrective actions, and track institutional progress toward compliance goals.
• Maintain centralized records of ADA/504 complaints, accommodations, grievances, and resolutions in accordance with confidentiality and legal requirements; ensure prompt and equitable resolution of disability-related complaints and appeals.
• Provide training, education, and outreach to the campus community on disability inclusion, accessibility best practices, and legal obligations under the ADA and Section 504.
• Be the institution's subject matter expert on current and emerging accessibility standards, agency guidance, and relevant case law affecting higher education.
• Provide consultative services to departments and offices on disability-related matters and support institution-wide efforts to monitor, assess, and improve accessibility outcomes.
• Be the subject matter expert on institutional nondiscrimination and equity principles, providing guidance on accessibility-related equity concerns and contributing to campuswide efforts to improve inclusive practices.
  
  

Compliance Program Support

• Provide strategic leadership in developing, evaluating, and strengthening institutional practices related to ADA and equity, and nondiscrimination, ensuring alignment with the University's federated compliance program.
• Contribute to the development, implementation, and monitoring of institutional compliance initiatives, risk assessments, and reporting processes.
• Conduct routine audits, accessibility assessments, and process evaluations related to ADA/504 compliance, identifying barriers, monitoring progress, and recommending corrective actions to advance equal access.
• Develop and maintain data dashboards and reporting metrics to track accommodation trends, accessibility initiatives, grievance activity, and compliance outcomes, providing regular updates to institutional leadership.
• Collaborate with the VP for Compliance and other compliance partners to align ADA/504, Title IX, and equity practices with broader institutional compliance standards.
• Assist in maintaining compliance updates to the General Counsel/Compliance webpage and communication plan(s) to provide resources and updates related to ADA/504 compliance.
  
  

Ancillary Responsibilities – Title IX And Equity Support

• Serve as a Deputy Title IX Coordinator and acting in the absence of the Title IX Coordinator to cover related duties, maintaining continuity of response, documentation, and communication with key stakeholders.
• Serve as a member of the Title IX Team, prepared to fill roles that may include advisor, investigator, or adjudicator for Title IX and sexual misconduct or other equity claims and processes, ensuring fairness, neutrality, and adherence to institutional procedures.
• Provide and receive cross-training with the Director of Title IX and Equity to ensure mutual understanding of case management systems, processes, and reporting requirements across Title IX, equity, and disability claims.
• Participate in policy review and updates to ensure alignment across accessibility, nondiscrimination, and harassment prevention frameworks.
  
  

What We're Looking For

• 4 Years of experience
• Bachelor's Degree in related field
• Broad knowledge of ADA/504 Compliance in the higher education setting
• Familiarity with digital accessibility principles and tools (e.g., WCAG standards, accessible document and web practices.
• Advanced Microsoft Office Skills
• Ability to work successfully in a fast-paced environment
• Proven Ability to build and maintain strong relationships with a diverse population
• Excellent verbal and written communication skills
• While maintaining a high attention to detail, ability to understand the scope of the position within the context of the larger organization
• Ability to think critically and demonstrate initiative
  
  

We believe real innovation comes from inclusion - where different experiences, perspectives and talents are celebrated. So if you're wondering whether SNHU is right for you, take the leap and apply. You might be just the person we're looking for.

Compensation

The annual pay range for this position is $85,563.00 - $136,928.00. Actual offer will be based on skills, qualifications, experience and internal equity, in addition to relevant business considerations. We expect this position to be hired in the following target hiring range $94,548.00 - $127,918.00.

Exceptional Benefits (because You’re Exceptional)

You’re the whole package. Your benefits should be, too. As a full-time employee at SNHU, you’ll get:

• High-quality, low-deductible medical insurance
• Low to no-cost dental and vision plans
• 5 weeks of paid time off (plus almost a dozen paid holidays)
• Employer-funded retirement
• Free tuition program
• Parental leave
• Mental health and wellbeing resources