TELLER/UNIVERSAL BANKER

SUMMARY:

Performs a variety of duties to provide customer service by explaining and processing financial

services, and correct records by performing the following duties. All other duties and

responsibilities as assigned.

ESSENTIAL DUTIES, RESPONSIBILITIES, SKILLS:

• Build and maintain customer relations by providing high quality service
• Assist customer from start to finish acting as a full relationship manager
• Interview customers to obtain information and proactively sell all bank products and services, including but not limited to

Checking, Savings, Individual Retirement Accounts, Certificates of Deposits and Savings Bonds

• Open new accounts using needs-based techniques
• Discuss, sell, complete application and close consumer loans
• Discuss, sell, and refer electronic services, Wealth Management and Commercial/Mortgage loan services
• Solve branch operations matters
• Understand and support marketing initiatives
• Clean and organize branch/work area
• Service, audit, and balance drawers, vault, TCRs, PTM, coin machines and other branch technology within established guidelines
• Prepare, verify, and order incoming and outgoing cash shipments
• Prepare and sign cashier’s checks, loan checks, and wires within assigned limits
• Open, close and lead the branch during absence of management
• Close accounts when necessary
• Discuss and process overrides for lesser experienced tellers
• Mentor/train incoming Tellers/Universal Bankers

SUPERVISORY RESPONSIBILITIES:

None

QUALIFICATION REQUIREMENTS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily and maintain confidentiality and professionalism. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE:

• High School Diploma or general education degree (GED); and one to three weeks training and at least one-year equivalent

combination of education and experience.

• Customer service, cash handling and banking experience preferred.
• Attentiveness to detail.
• Basic computer skills including Microsoft Word and Excel.
• General math skills.
• Jack Henry suite of programs including Xperience and Synapsys.
• TCR, PTM, and coin machine knowledge.

INTERPERSONAL SKILLS:

This position is required to deal with internal as well as external customers, in a positive, “Quality Customer Service” manner. An open, willing to assist approach to work is expected along with the ability to work beyond their normal job duties as the situation requires. Interpersonal and problem-solving skills are required. This position will have access to highly confidential information that must be handled in a professional manner.

PHYSICAL DEMANDS:

While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to sit; use hands to finger, handle or feel; and reach with hands and arms. The employee is occasionally required to stand; walk; climb or balance; stop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 15 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance, color vision, depth perception and ability to adjust focus.

REASONING ABILITY:

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form.

WORK ENVIRONMENT:

The noise level in the work environment is usually moderate/conversational.