What are the responsibilities and job description for the Part-Time Patient Experience Coordinator position at Southern Medical Care?
Part-Time Patient Experience Coordinator — Medical Spa
Radiant Reflections | Hattiesburg, MS | 12–25 hours/week Radiant Reflections is hiring two part-time Patient Experience Coordinators. This is more than a traditional receptionist role. We’re looking for polished, dependable, energetic team members who enjoy helping people, taking initiative, and contributing wherever needed in a busy medical spa.What You’ll Do
- Greet, check in/out, schedule and assist patients
- Answer phones, texts and patient inquiries
- Process payments and encourage rebooking
- Educate patients about services, promotions and memberships
- Follow up with new leads and inactive/overdue patients
- Assist with before-and-after photos
- Help prepare rooms, restock supplies and maintain an organized environment
- Support retail sales, occasional social media and special events
- Complete assigned PatientNOW tasks and assist the team wherever needed
We're Looking for Someone Who Is
- Exceptionally reliable and punctual
- Warm, polished and professional
- Friendly and comfortable talking with patients
- Comfortable recommending services, products and memberships
- Organized and able to manage multiple priorities
- Tech-savvy and a quick learner
- Self-motivated and able to recognize what needs to be done without waiting to be asked
- Flexible, coachable and team-oriented
- Willing to help outside traditional front-desk duties when needed
Schedule & Compensation
12–25 hours per week, with a combination of morning, afternoon/evening and occasional Saturday shifts. Competitive hourly pay based on experience, plus opportunity for performance-based incentives.What Matters Most
We can teach our services and systems. We can't teach reliability, initiative, kindness, professionalism or work ethic. If you're someone who naturally asks, “What else can I help with?”, we'd love to meet you.