What are the responsibilities and job description for the Service Coordinator position at Southern Management Companies, LLC.?
WHAT WE ARE LOOKING FOR:
Service Coordinators are the first stop for residents in need of maintenance in their homes. They are highly organized individuals with an ability to multi-task in a busy environment. They have excellent written and verbal communication skills and the ability to provide unparalleled customer service under all circumstances.
Service Coordinators are the first stop for residents in need of maintenance in their homes. They are highly organized individuals with an ability to multi-task in a busy environment. They have excellent written and verbal communication skills and the ability to provide unparalleled customer service under all circumstances.
WHAT WE EXPECT FROM YOU:
- Coordinate incoming service requests
- Manage work order process for all resident requests, apartment turnovers, scheduled maintenance and after-hours emergencies
- Communicate with vendors regarding scheduled work
- Ensure Service Technician work hours are documented per internal quality control standards
- Encourage and build positive relationships with team members, customers, and vendors
- Provide high levels of service to all customers and team members
- Demonstrate behaviors that cultivate a positive work culture
- Contribute to community/company engagement efforts
- Perform other duties as assigned by manager and/or supervisor
JOB KNOWLEDGE & SKILLS:
- Superb customer service skills
- Strong written and verbal communication skills
- Ability to keep neat and accurate records
- Capacity to understand and follow directions
- Competence with technology including Microsoft Office
Qualifications:
- High school diploma or GED
- One year of experience in clerical/data entry and office environment
- Experience with Yardi software products a plus