What are the responsibilities and job description for the Resident Relations Specialist position at Southern Management Companies, LLC.?
WHAT WE ARE LOOKING FOR:
A Resident Relations Specialist is responsible for providing customer support to our residents and community team members.
A Resident Relations Specialist is responsible for providing customer support to our residents and community team members.
WHAT WE EXPECT FROM YOU:
- Assist with communication between residents and onsite community team members and resolving complaints, both written and verbal
- Assist Property Managers with compliance with appropriate policies and procedures as relating to residents
- Maintain resident database of correspondence
- Provide customer service calls to onsite leasing leads
- Monitor team onsite software usage and identify training needs
- Conduct onsite training of new technology
- Identify communities that have potential to increase social media and assist with implementation
- Monitor move in orientation procedures and assist with resident touch points
- Assist communities with developing programs/events to increase resident engagement and renewals
- Promote resident portal communication tools
- Perform other duties as assigned by Manager and/or Supervisor
- Contribute to team/company engagement efforts
JOB KNOWLEDGE & SKILLS:
- Excellent interpersonal skills
- Knowledgeable of SMC standards, policies, procedures and lease guidelines
- Excellent verbal and written communication skills
- Sound knowledge of local, state, and federal guidelines applicable to (apartment-home) community operations
- Proficient computer skills
- Strong orientation to detail and problem solving skills
- Must be able to work effectively in an individual or group setting
- Excellent organizational and time management skills
Qualifications:
- College degree and/or two (2) years Property Management
- Previous customer service or management experience preferred