What are the responsibilities and job description for the Credit Counselor position at Southern Management Companies, LLC.?
WHAT WE ARE LOOKING FOR:
Credit Counselors are tasked with ensuring resident accounts are current and accurate. They devise and implement strategies that assist in achieving delinquency and collections goals and maximize NOI. They are detailed-oriented, customer service focused, and able to work in a fast-paced environment.
WHAT WE EXPECT FROM YOU:
- Oversee the financial credit counseling program to ensure effectiveness and efficiency of all involved processes
- Prepare and process all payments and receivables daily
- Ensure all resident accounts are accurate and current
- Establish and execute an effective collection strategy to achieve monthly delinquency and write-off goals
- Create and submit Failure to Pay Rent suit list accurately and timely
- Provide documentation for legal actions, as needed
- Ensure all bookkeeping processes and reporting are completed in accordance with internal quality control standards
- Encourage and build positive relationships with team members, customers, and vendors
- Provide high levels of service to all customers and team members
- Demonstrate behaviors that cultivate a positive work culture
- Contribute to community/company engagement efforts
- Perform other duties as assigned by manager and/or supervisor
JOB KNOWLEDGE & SKILLS:
- Understanding of basic bookkeeping and accounting principles
- Attention to detail
- Knowledge current applicable laws
- Superb customer service skills
- Strong written and verbal communication skills
- Ability to keep neat and accurate records
- Capacity to understand and follow directions
- Competence with technology including Microsoft Office
- Experience with Yardi software products a plus
Qualifications:
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* High school diploma or GED
* One year of experience with accounting related functions, or equivalent education
* Collections, credit counseling, and personal finance/budgeting experience preferred