What are the responsibilities and job description for the Apartment Maintenance Service Manager position at Southern Management Companies, LLC.?
Join our team at Charles Plaza as a key leader responsible for overseeing residential and commercial operations. This position calls for a results-oriented professional with exceptional attention to detail, strong project management expertise, and a collaborative approach to driving priorities through to completion.
WHAT WE ARE LOOKING FOR: We're seeking a Service Manager with a whatever-it-takes approach to join our team! In this full-time role, you'll be responsible for leading a team and ensuring the community remains in compliance with both internal company standards and applicable laws. As a Service Manager, you'll provide hands-on troubleshooting in areas such as HVAC, electrical, plumbing, carpentry, dry walling, exterior structure, tiling, masonry and appliances.
WHAT WE EXPECT FROM YOU:
- Hiring, train, coach, counsel, and manage a successful service team
- Encourage and build positive relationships with all team members, customers, and vendors
- Ensure all Southern Management policies, procedures, and internal quality control standards are upheld at all times
- Monitor daily activities of service team to ensure product and service quality
- Maintain accurate logs of, and schedules for, all maintenance work and materials
- Perform daily checks of overall community appearance
- Perform service technician responsibilities as necessary
- Schedule, conduct and document regular meetings with service team members
- Schedule and manage appropriate contracts
- Provide high levels of service to all customers and team members
- Aid in preparation of annual budget and community plans
- Respond in emergency situations, as needed
- Stay abreast of industry trends
- Demonstrate behaviors that cultivate a positive work culture
- Contribute to community and company engagement efforts
- Perform other duties as assigned by manager or supervisor
JOB KNOWLEDGE & SKILLS:
- Ability to perform all Service Technician duties
- Excellent written and verbal communication skills
- Outstanding interpersonal skills
- Exceptional customer service skills
- Ability to effectively lead, coach, and motivate
- High-level critical thinking skills
- Knowledge of current applicable laws
- Strong organizational skills
- Adaptability and flexibility in fast paced environments
- Ability to keep neat and accurate records
- Knowledge of contract requirements
- Understanding of basic mechanical and mathematical principles
- Ability to lift 80 pounds to the shoulder and carry it
- Aptitude with Microsoft Word and Excel
- Experience with Yardi software products a plus
Qualifications:
- M-II level training
- Five years of experience in a supervisory role in maintenance or service-related environment
- Successful completion of all internal advanced maintenance classes and on-the-job training within a year of employment