What are the responsibilities and job description for the Full-Time Concierge position at Southern Land Company?
Why Southern Land?
Our full-service company is comprised of planning, architecture, design, construction, marketing, and resident experience professionals—all in-house and working together every day to envision and create uniquely beautiful places.
Position Summary
Southern Land Company, a national real estate development and construction firm is seeking a flexible, full-time Concierge to join our dynamic team in Philadelphia, PA, covering weekday/weekend front desk shifts. Depending on need, shifts would alternate from either 3pm-11pm or 11pm to 7am.
Josephine is offering an exciting opportunity for an individual who is passionate about providing world class customer service. The successful candidate must possess excellent organizational and communication skills with a flawless attention to detail and a demonstrated ability to work independently.
The Concierge is the first impression of the community and will provide superior customer service to our residents. Each day will be unique, requiring an ability to prioritize, multi-task, think creatively, take initiative, and employ a diverse set of skills. A Concierge brings positive energy to each conversation, resolves issues quickly and effectively, and makes everyone feel welcome and appreciated. The Concierge is directly responsible for guest satisfaction, assistance with transportation, theatre tickets, city tours, arranging pet services and babysitting services, flower deliveries, restaurant reservations, and more.
Josephine is a twenty-seven-story building featuring 254 luxury apartments that include studios, 1, 2, and 3 bedrooms, and penthouse accommodations. Josephine boasts best-in-class amenities, including a 27th floor sun-facing pool, poolside bar and lounge, cutting edge athletic studio, social lounge, a secured parking garage, and a myriad of many other amenities.
Primary Responsibilities
Southern Land Company believes that community is the heart of every successful development project. With that as our starting point, we create residential developments around the country that provide a generous, comfortable lifestyle to those that call them home. In support of our single family and multifamily projects, we also undertake key retail, office, and recreation developments to craft convenient, complete communities. We believe in big ideas and paying attention to every detail required to realize them.
We Have…
The above information is only an illustration of the general nature and level of work performed by the employee within this classification. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position.
The job description does not constitute an employment agreement between the Company and employee and is subject to change by the Company as the needs of the Company and requirements of the job change.
#SLC1
Our full-service company is comprised of planning, architecture, design, construction, marketing, and resident experience professionals—all in-house and working together every day to envision and create uniquely beautiful places.
Position Summary
Southern Land Company, a national real estate development and construction firm is seeking a flexible, full-time Concierge to join our dynamic team in Philadelphia, PA, covering weekday/weekend front desk shifts. Depending on need, shifts would alternate from either 3pm-11pm or 11pm to 7am.
Josephine is offering an exciting opportunity for an individual who is passionate about providing world class customer service. The successful candidate must possess excellent organizational and communication skills with a flawless attention to detail and a demonstrated ability to work independently.
The Concierge is the first impression of the community and will provide superior customer service to our residents. Each day will be unique, requiring an ability to prioritize, multi-task, think creatively, take initiative, and employ a diverse set of skills. A Concierge brings positive energy to each conversation, resolves issues quickly and effectively, and makes everyone feel welcome and appreciated. The Concierge is directly responsible for guest satisfaction, assistance with transportation, theatre tickets, city tours, arranging pet services and babysitting services, flower deliveries, restaurant reservations, and more.
Josephine is a twenty-seven-story building featuring 254 luxury apartments that include studios, 1, 2, and 3 bedrooms, and penthouse accommodations. Josephine boasts best-in-class amenities, including a 27th floor sun-facing pool, poolside bar and lounge, cutting edge athletic studio, social lounge, a secured parking garage, and a myriad of many other amenities.
Primary Responsibilities
- Deliver an exceptional experience to every person, beginning with an unmatched first impression and building rapport with other associates, guests, and current residents.
- Maintain and uphold a high standard for community curb appeal by conducting routine inspections of all community amenities and common areas and working with the service team or other Associates to ensure that all areas are well-maintained.
- Coordinate maintenance of office and amenity equipment including copiers, printers, resident business centers, fitness equipment, and resident clubhouse amenities.
- Receive deliveries by accepting and logging packages for residents.
- Provide leasing support and assistance to the leasing team by making initial contact with future residents, setting appointments, assisting with key pick-ups, and any other tasks related to the move-in and move-out process.
- Act as a liaison between residents and service team members regarding both routine and emergency maintenance requests and provide assistance in the follow-up process after work is completed on routine requests. Contact maintenance personnel immediately if an emergency maintenance situation develops.
- Plan fun activities that help build a strong sense of belonging among residents.
- Accept reservations for events, classes, kid’s corner parties, etc.
- Maintain resident data base by entering data and generating Resident Directory.
- Research local area dining, entertainment, shopping options, etc. to answer resident and guest questions about the neighborhood.
- Provide directions, recommendations and reservations when requested.
- Pick up and deliver items as requested, including mail distribution.
- Knowledge of emergency procedures and assist/respond accordingly when necessary.
- Performing other duties as requested by management.
- Strong working knowledge of Microsoft Office.
- Ability to keep sensitive information highly confidential.
- Excellent written and verbal communication skills.
- Strong and pleasant telephone and interpersonal skills, and the ability to deal professionally with clients, vendors, and co-workers on the phone and in person.
- Excellent organizational and time management skills, ability to take initiative, use good judgment, demonstrate a strong sense of urgency and attention to detail, and carry multiple projects through to completion.
- Ability to work independently, prioritize work and ask for further clarification when necessary.
- Ability to work under pressure with tight time constraints, as well as the ability to deal with frequent interruptions, unresolved situations, frequent change, delays, or unexpected events.
- High school diploma or GED required.
- 2 years of experience in customer service, sales, and/or hospitality experience that demonstrates sufficient background to resolve resident complaints.
- Prior experience in front desk support preferred.
- Prior concierge and/or event planning experience preferred.
- Fair Housing training (we can provide).
- YARDI property management software experience
Southern Land Company believes that community is the heart of every successful development project. With that as our starting point, we create residential developments around the country that provide a generous, comfortable lifestyle to those that call them home. In support of our single family and multifamily projects, we also undertake key retail, office, and recreation developments to craft convenient, complete communities. We believe in big ideas and paying attention to every detail required to realize them.
We Have…
- A strong brand recognized for quality, performance, and artistry
- Guiding principles of creativity and innovation
- An open mind for new ideas and creative methods
- A strong compensation and benefits package, including health, vision, dental, 401k with a strong match and more!
The above information is only an illustration of the general nature and level of work performed by the employee within this classification. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position.
The job description does not constitute an employment agreement between the Company and employee and is subject to change by the Company as the needs of the Company and requirements of the job change.
#SLC1