Community Health Worker

COMMUNITY HEALTH WORKER  

JOB DESCRIPTION 

DEPARTMENT: Outreach 

REPORTS TO: Enabling Services Director/Office Manager 

PRIMARY DUTIES/RESPONSIBILITIES: 

· Linking patients to needed resources such as: health care, housing, government entitlements etc. 

· Provide crisis resources and link to appropriate interventions as appropriate. 

· Refers patients to Navigator Services for available Insurance options and assistance with enrollment process. 

· Assist with public Outreach and Community Education in various workplace and community settings, including schools and other venues. 

· Provide SICHC access numbers and website 

· Attend meetings with/behalf of patient as an advocate 

· Provide phone, written or face to face communication and follow up to improve compliance. 

· Collects and enters accurate data on all patients in outreach activities; produces accurate and timely reports as requested 

· Participates in webinars, conferences and other SICHC approved trainings to improve knowledge and skills related to job needs. 

· Maintain a high level of ethical conduct regarding confidentiality and professionalism. 

· Ability to demonstrate competent use of EMR 

· Timely completion of paperwork and documentation. 

· Requires basic organization skills, typically to organize own work. 

· Job duties require the ability to work independently and as part of a team 

· Employee can effectively select from alternatives to situations encountered on the job. 

· Employees focus is primarily on their work. 

· Assist Chronic Care Manager with duties as needed. 

· All other duties as assigned pertaining to job. 

SECONDARY DUTIES/RESPONSIBILITIES: 

. As needed, will cover MA position with provider and will report to site office manager during this coverage period.  

. Only qualified candidates will be utilized for this cross-coverage position and will have an opportunity to be evaluated for the “CMA enhanced skills” for additional compensation for this coverage.  

PROFESSIONAL AND TECHNICAL KNOWLEDGE: Possesses a basic level of written and verbal communication skills, computer skills and mathematical knowledge typically acquired through completion of a high school program. This position is recommended to have fluency in English and Spanish. This position is required to complete the Community Health Worker program within 6 months of hire and hold a current Community Health Worker Certificate. 

Technical skills: 

· Ability to prepare basic correspondence and simple reports in Microsoft Word. 

· Ability to use Microsoft Excel and Publisher to create tables and simple displays of information. 

· Ability to create, send and manage email in Office 365 

· Ability to access and use the EHR program in Allscripts 

· Ability to access web base applications and programs or others. 

Communication Skills: 

· Employee is required to effectively communicate using SICHC’s core values 

· Job duties require employee to provide excellent customer service to all internal and external customers/patients. 

· Employee will be required to use different methods of communication: 

· Effectively provide written communication and electronic communication 

· Be able to give verbal health presentations in different location settings and group size 

· Effectively communicate complex and/or technical information to co-workers or patients 

WORK ENVIROMENT: 

· Work is performed in an office environment as well as outdoors during outreach events and may include driving to other work sites. 

· May involve exposure to potential injury, including long exposure to the elements or potentially hazardous conditions. 

PHYSICAL DEMANDS/WORKING CONDITIONS: 

· General office/clinic conditions are pleasant; good, clean working conditions where accident and hazards are negligible 

· Requires short periods of moderate lifting 

· Requires pushing or pulling objects up to twenty pounds. 

· Clear speech and acute hearing are necessary for effective communication with the staff and public