Patient Scheduler

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Position Summary

• Responsible for answering telephone, scheduling tests, pre-certifying and registering patients, coordinating test results, data collection and maintaining data.

Principal Accountabilities

• Standards of Performance: Respect, Integrity, Compassion, Collaboration, Stewardship, Accountability, Quality

Education

• High School diploma or equivalent

Licenses and Certification

• N/A

Experience and Skills

• Technical Experience: 1 year
• Technical Experience for Diabetes Department:
  • Basic medical terminology knowledge
  • Basic knowledge of Microsoft Office programs (Word, Excel, PowerPoint, etc)
  • Typing minimum 40 wpm

Physical Activities

• Intermittent hand manipulation required
• Intermittent lifting and carrying of 20 pounds

Role Specific Responsibilities

• Schedules patients for procedures
• Posts case data and maintains case log
• Enters patient charges
• Provides pre-certification and ABN’s as required
• General clerical duties
• Lead: Assists with all scheduler roles
• Lead: Assists dept manager as assigned and covers in their absence
• Diabetes Department :
  • Accurately transcribes both internal and external referrals into EPIC
  • Reviews provider order for necessary components. Contacts referring provider office for new order if incomplete.
  • Manages work queue for nutrition and diabetes services for multiple locations throughout the system
  • Follows scheduling policy and procedures to accurately identify patient, insurances, referrals, and obtains required signatures where applicable
  • Accurately screens ABNs to determine medical necessity, explains ABN to patient, obtains signatures and reviews document for completeness.
  • Provides basic nutrition and diabetes specific health information
  • Generates reports to identify cancellations/no shows and reviews service history to determine need for rescheduling
  • Facilitates collection of data for CQI & KPI initiatives
  • Obtains appropriate referrals for outpatient follow-up services post-discharge from hospital
  • Connects with patients post-discharge from hospital to complete patient experience survey
  • Communicates with referring providers for any patient not receiving services as prescribed (ie unable to contact, no-show, multiple cancellations, etc)
  • Generates daily reports for inpatient glycemic data
  • Assists with data collection for annual accreditation reporting
  • Schedules conference rooms for group session, staff meetings, trainings, etc
  • Assists with management of staff outlook calendars
  • General clerical duties as assigned

Compensation (Commensurate with experience):

To

To access our Benefits Guide/Plan Information, please click the link below:

http://www.sih.net/careers/benefits