Emergency Communications Officer/Dispatcher

SIRCOMM is seeking full-time qualified individuals to provide emergency dispatch services for Jerome, Gooding, Lincoln, and Twin Falls Counties. The incumbents will be responsible for answering both emergency (911) and non-emergency calls and dispatching police, fire, and emergency medical services personnel to various situations; maintaining and coordinating accurate communication among public safety personnel and the public; and other related duties.

No Experience Required. We provide both classroom and on-the-job training.

Job Summary

Coordinates and performs a variety of dispatch functions on behalf of the Southern Idaho Regional Communications Center; processes emergency and non-emergency calls; provides information and assistance to callers; maintains communications with callers and response personnel; prepares and maintains emergency communications records; operates and maintains various types of communications equipment; and other related duites.

Essential Functions

• Answers, processes, documents, and prioritizes emergency and non-emergency calls for service from citizens, responders, businesses, other agencies, etc; obtains, necessary information from callers; provides pre/post arrival information for CPR, choking, strokes, and other medical emergencies.
• Dispatches appropriate police, fire, and/or EMS personnel; tracks the status of responders; maintains communications with field personnel; obtains and relays information including but not limited to incident locations, directions, patient health, and safety concerns for responders and citizens.
• Operates the Idaho Law Enforcement Telcommunications System (ILETS); processes officer requests for information including drivers license, license plate, and crimainal history; enters missing persons, etc; researchers and confirms warrants and awants through the National Criminal Information Center (NCIC)/National Law Enforcment Telecommunications System (NLETS)
• Perpares and maintains a variety of emergency communications records and documentation
• Operates and assists in maintaining various types of communications equipment
• Ability to work rotating shifts/holidays/weekends is an essential function of the job.
• This positions works under a Certified Training Officer and Shift Supervisor or Shift Lead.

Minimum Qualifications

• High School Diploma or equivalent is required.
• Must pass a skills test including an acceptable working knowledge of computer operations, data entry with an emphasis on accuracy and speed; make and carry out decision; competently perform under stress when confronted with emergency and critical situations; perform a variety of tasks, often changing quickly from one tack to another without loss of efficiency and composure; work without constant direct supervision.
• Must be able to obtain the Basic Communications Officer Certification through the Idaho Peach Officers Standards and Training Academy within 18 months of hire.
• Must be able to become ILETS/NCIC, EMD and CPR Certified.
• Must possess a valid Idaho Driver's License with an acceptable driving record and clear criminal history.
• Must be able to pass a hearing, vision, and drug screening.

Core Competencies and Physical Demands

• Working conditions involve ability to sit for extended periods of time and work in closed quarters with infrequent break periods; occasional exposure to variable and/or extreme weather conditions.
• Safety Sensitive Position
• Work Hours Vary

Benefits offered:

• Paid time off
• Health insurance plus dependents
• Dental insurance
• Vision insurance
• Retirement benefits or accounts
• Tuition reimbursement
• Birthday pay
• Longevity bonus

Job Type: Full-time

Pay: From $24.58 per hour

Benefits:

• Dental insurance
• Dependent health insurance coverage
• Employee assistance program
• Health insurance
• Health savings account
• Life insurance
• Military leave
• On-the-job training
• Paid time off
• Retirement plan
• Tuition reimbursement
• Vision insurance

Work Location: In person

Salary : $25