Reservations and Guest Services Manager

Benefits:

• Company parties
• Dental insurance
• Health insurance
• Opportunity for advancement
• Paid time off
• Vision insurance
• 401(k)
  
  
  

Job Overview:

Southern Holiday Homes is seeking a skilled and experienced Manager of Reservations and Guest Services to oversee our reservations team and ensure a top-notch guest experience. The ideal candidate will have a strong background in hospitality management, a passion for customer service, and the ability to lead a team effectively. This role is key to maintaining our high standards of guest satisfaction and operational efficiency.

Key Responsibilities:

• Team Leadership:
• Supervise and guide the reservations and guest services team.
• Provide training, support, and development opportunities for staff.
• Set clear performance goals and monitor progress, offering constructive feedback.
• Reservations Management:
• Manage the reservations process to maximize occupancy and revenue.
• Build and maintain relationships with travel agents and booking platforms.
• Analyze reservation data and adjust strategies to meet business objectives.
• Must have OTA experience.
• Guest Services:
• Ensure a smooth and personalized guest experience from booking to departure.
• Address and resolve guest issues and complaints promptly and professionally.
• Implement initiatives to enhance guest satisfaction and encourage repeat business.
• Operational Coordination:
• Work closely with other departments to ensure seamless operations.
• Ensure adherence to company policies, procedures, and quality standards.
• Stay informed on industry trends and best practices to improve operations.
  
  
  

Qualifications:

• Bachelor’s degree in Hospitality Management, Business Administration, or a related field (preferred).
• Minimum of 3-5 years of experience in a similar role within the hospitality industry.
• Strong leadership and team management abilities.
• Excellent communication and interpersonal skills.
• Proficiency in reservation systems and property management software.
• Strong problem-solving skills and the ability to handle pressure effectively.
• Organizational skills with a focus on multitasking and attention to detail.
  
  
  

What We Offer:

• Competitive salary and benefits package.
• Opportunities for professional development and career growth.
• A supportive and collaborative work environment.
• The chance to be part of a dedicated team at a leading holiday home company in Santa Rosa Beach.