QC Lead - Farmingdale, NY

Brief Description

Southern Hobby Distribution, LLC. was founded in 1991 with one simple goal: to become our customers’ greatest asset by delivering top-quality products, unmatched customer service, and the most knowledgeable sales staff in the hobby industry.

Quality Control Lead performs assessment, documentation, and organizational tasks to support the efficiency and effectiveness of Southern Hobby's delivery and production capabilities. The Quality Control Lead will have oversight of the picking, packing, and shipping lines and will support quality efforts in delivery.

Duties/Responsibilities

Quality Control: Picking, Packing, and Shipping

• Picked: Use an RF gun to check picked items for completeness and accuracy.
• Packed: Use an RF gun to spot-check that packed items meet standards.
• Shipped: Observe shippers to ensure they are measuring, weighing, and selecting shipping rates and services correctly.
• Spot-check shippers against shipping standards. Order tickets, packing slips, and shipping labels must align 100% of the time.
• Ensure shippers double-check orders for method of shipment (next-day air, overnight, two-day, three-day, etc.).
• Ensure shippers validate packing/shipping stickers for accuracy.
• Ensure all completed orders have the appropriate sticker applied.
• Ensure shippers maintain the integrity of all outbound orders.
  
  

Loading and Will Call

• Ensure down stackers validate packing/shipping stickers for accuracy, properly load trucks, and close up the trucks at the end of the day.
• Support security, communication, and documentation procedures for all Will Call customers.
  
  

End-of-Day Reporting and Housekeeping

• Run and collate end-of-day reports and ensure standards are met.
• Ensure housekeeping (5S) is completed at the end of the day for picking, packing, and shipping stations.
• Maintain a clean-as-you-go mentality.
  
  

General

• Assist with quarterly and yearly inventory.
• Maintain regular and reliable attendance.
• Perform other duties as communicated by the leadership team.
  
  

Required Skills/Abilities

• Excellent time management skills.
• Good verbal and written communication skills.
• Excellent interpersonal and customer service skills.
• Excellent organizational skills and attention to detail.
• Ability to prioritize tasks.
• Ability to function well in a fast-paced and, at times, stressful environment.
• Ability to follow safe warehouse working practices as instructed.
• Ability to take direction and follow procedures.
  
  

Education And Experience

• High school diploma or equivalent preferred.
• 1–3 years of warehouse experience preferred.
  
  

Supervisory Responsibilities

Responsible for a process; no direct reports.

Physical Requirements

Must be able to lift 50 lbs. safely.