Administrative Specialist – Reception/Information

Southern Highlands Community Mental Health Center (SHCMHC)

Location: Mercer County, WV
Position: Full-Time

Welcome to Southern Highlands!

Southern Highlands Community Mental Health Center is looking for a friendly, professional, and customer-focused Administrative Specialist – Reception/Information to join our team!

As the first point of contact for our consumers, visitors, and community partners, you'll play an essential role in creating a welcoming and positive experience. If you enjoy helping people, have excellent communication skills, and thrive in a fast-paced office environment, we'd love to hear from you!

What You'll Do

As an Administrative Specialist, you will:

• Welcome consumers, visitors, and guests with professionalism and compassion
• Answer and direct incoming telephone calls using a multi-line switchboard
• Provide information and assistance to consumers and the public
• Record and process financial information accurately
• Maintain confidentiality while handling sensitive information
• Perform general administrative and clerical duties
• Support the daily operations of the office and clinical staff
• Provide exceptional customer service both in person and over the phone

Qualifications

Required

• High school diploma or equivalent
• Valid driver's license and reliable transportation
• Ability to successfully pass required background checks and drug screening
• Excellent verbal and written communication skills
• Strong customer service skills
• Basic computer and office software proficiency
• Ability to multitask in a busy office environment
• Professional, friendly, and dependable attitude

Preferred

• Previous receptionist, customer service, or administrative office experience
• Experience answering multi-line phone systems
• Experience working in a healthcare or behavioral health setting