What are the responsibilities and job description for the Social Services Coordinator position at Southern HealthCare Management?
Supports the Social Services/Admissions Departments in the pre-admission, admission and discharge process. Serves as the back up to the Director of Admissions. Works with social services to ensure the psychosocial needs of the residents and patients are met.
- Tracks pre-admission referral activity daily / weekly.
- Coordinates & review resident/patient electronic referrals and communicates with Director of Admissions to complete assessments.
- Manages the electronic referral bed-offer process and obtain pre-authorizations from HMO's.
- Validates Midnight Census with BOM.
- Conducts tours of facility with potential residents / patients and their family members.
- Assists the Director of Admissions with arrangements and confirmation of all admissions. Completes room assignment, roommate notification and notifies Departments of anticipated admission.
- Welcomes new residents and assures contracts are completed on a timely basis.
- Completes Admission Agreement with resident/patient or responsible party timely.
- Ensures specialized equipment is ordered as indicated (reviews contract content for need to obtain prior approval from authorized payer).
- Ensures level of care approval obtained as indicated and / or OBRA screen (PASSAR, MIMR) is completed.
- Completes records and documentation in accordance with company policy and state and federal guidelines.
- Helps resolve concerns of Resident and/or Family and participates in the Guardian Angel Program.
- Provides patient comfort by utilizing resources and materials; transporting patients; answering patients' call lights and requests; reporting observations of the patient to nursing supervisor.
- Primary Back-Up for the Director of Admissions when out on PTO, FMLA or the Director of Admissions position is open.
- Training of Social Services Coordinator back-up responsibilities and monthly "Job Shadowing" coordination with the designated social Services Coordinator back-up as indicated in the Admissions Team Back-Up Process.
- Receives Director of Admissions Responsibility Training and monthly "Job Shadowing" coordination with Director of Admissions.
- Protects organization's value by keeping patient information confidential.
- Services and protects the facility by adhering to professional standards, company policies and procedures, federal, state, and local requirements, and standards.
- Assists in the completion of care plans and psychosocial assessments.
- Coordinates care plan meetings with families.
- Coordinates, notifies and documents room changes and roommate notifications when necessary.
- Minimum high school diploma or equivalent required.
- One or more years experience in health care education/ marketing / insurance or commensurate educations preferred.
- Must be familiar with medical terminology.
- Proficient in the use of personal computer.
- Sincere Appreciation...for everyone
- Hearing Needs...and responding quickly
- Caring Approach...in everything we do
- Managing Situations...for positive outcomes