Deposit Processing Manager

ESSENTIAL RESPONSIBILITIES

• Manage and direct the staff to perform the daily Deposit Operations function.  Maintain proficiency in all core functions including but not limited to:

• Perform and verify complex account reconciliations to ensure ledger accuracy and timely resolution of discrepancies.
• Conduct in-depth research on deposit-related issues and exceptions, providing thorough documentation and resolution.
• Oversee and process all aspects of check handling, including returns, chargebacks, non-post items, branch capture exceptions, deposit corrections, and cash letter adjustments.
• Apply and validate rate adjustments in accordance with policy and client instructions.
• Review and resolve QC-document exceptions and execute file maintenance updates with precision and adherence to controls.
• Process and reconcile foreign items including currency, checks, and drafts, ensuring compliance with international standards and processing timelines.
• Manage and fulfill currency orders for ATMs and retail branches to maintain optimal cash levels and operational readiness.
• Monitor and maintain ATM deposit functionality and servicing needs, coordinating with internal teams and vendors as needed.
• Review, approve, and troubleshoot mobile deposit transactions to mitigate fraud risk and ensure processing integrity.
• Lead year-end processing activities, including accurate preparation and submission of tax documents.
• Reconcile and remit Federal and State Withholding, as well as IOLTA remittances, in compliance with regulatory guidelines and reporting deadlines.
• Oversee Intrafi Network participation, ensuring accurate tracking, settlement, and reporting of client funds across partner institutions.
• Manage lockbox operations, ensuring timely receipt, processing, and posting of client remittances and deposits.
• Demonstrate proactive leadership through goal setting, team development, performance coaching, and fostering our Southern First culture.
• Communicate with respective vendors to resolve issues impacting the systems utilized by the Deposit Processing area.
• Respond to and resolve inquiries concerning client activity and/or departmental functions.
• Oversee daily, weekly, and monthly reconciliation reviews related to Deposit Processing, ensuring timely resolution of aging items and adherence to operational standards.
• Assemble and complete documentation for internal and external audits.
• Responsible for creating and maintaining all departmental policy and procedures relevant to the respective areas of Deposit Operations.
• Assist with projects assigned by the Director of Client Support.

• Support additional departmental initiatives and responsibilities as needed to advance operational excellence. 

ESSENTIAL SKILLS, EDUCATION AND EXPERIENCE

• Four-year college degree or equivalent work experience. 
• Minimum 3 years of supervisory or team leadership experience in financial services or operations environment.
• Ability to manage multiple processes/problems as they arise in a fast paced, deadline-oriented environment.
• Ability to collaborate across multiple departments as well as internally with the Deposit Operations team.
• Ability to identify and implement process improvement.
• Strong problem solving and critical thinking skills.
• Possess strong Microsoft Excel and Word skills.