MSR- Part Time

The Member Service Representative is responsible for providing a variety of member service functions and having knowledge of all member service functions within the Credit Union. This part-time position reports to the Deposit Ops Supervisor or Branch Supervisor. The Member Service Representative does not have any direct supervision duties. The Member Service Representative provides a variety of paying or receiving functions for members over the telephone, in person, or by mail; performs a broad variety of member service functions such as opening or closing accounts; actively cross-sells products and services of the Credit Union.

Key Responsibilities:

• Provides front line member service and is the first impression in the branch
• Processes deposits, withdrawals, and payments for member accounts
• Prepares and completes documentation for products and services
• Opens and closes member accounts
• Assists members with basic debit/credit card needs
• Balances cash drawer daily
• Provides general Credit Union information to members

Essential Qualifications and Competencies:

• High school diploma required
• Some college experience preferred
• Cash handling and/or service experience required
• Professional, well-developed, interpersonal skills are necessary for servicing and for projecting a positive image to members of the Credit Union
• Accurately conveying detailed or important instructions
• Requires specific vision abilities such as close vision, adjusting focus for close computer work, and some color vision
• Ability to use primarily the fingers for typing, picking up small objects, or pinching fingers together
• Ability to sit for up to eight hours