What are the responsibilities and job description for the Service Supervisor position at Southern Elevator Co?
About Southern ElevatorSouthern Elevator is a service-focused elevator company committed to delivering reliable, responsive, and high-quality solutions to our customers. We support commercial clients through maintenance, repair, modernization, and ongoing service operations with a strong emphasis on safety, accountability, and operational excellence.We take pride in building long-term relationships rooted in trust and delivering customer service the right way. When you join Southern Elevator, you become part of a team that values professionalism, responsiveness, and doing the job right.Job Summary: We are seeking a highly organized and proactive Service Supervisor to oversee daily service operations in our Raleigh branch. This role serves as the operational hub between customers, field technicians, vendors, and leadership.If you thrive in a fast-paced service environment, enjoy coordinating moving parts, and take pride in getting the details right — this could be a great fit.This position plays a critical role in driving operational efficiency, ensuring billing accuracy, supporting payroll processes, and helping the branch meet performance goals.Key Responsibilities:Service Operations ManagementCoordinate and prioritize daily service activities to ensure efficient technicianutilizationandtimelycustomer responseServe as primary point of contact for service inquiries and resolve routine operational issues independentlyMonitor service activity, maintenance hours, and non-billable work toidentifyperformance improvement opportunitiesFinancial & Administrative OversightReview and reconcile technician time entries; submit weekly payroll documentation accurately and on timeEnsure service tickets are properly coded, billable activity is captured, and invoices are processed accuratelyManage deposit tracking, credits, and billing adjustments in alignment with company guidelinesPrepare operational reports and support weekly performance review meetingsPurchasing & Vendor CoordinationCreate and manage purchase orders within defined authority thresholdsSource andprocurepartsrequiredfor service operations and branch inventoryTrack open purchase orders and coordinate with vendors to ensuretimelydelivery and financial reconciliationQuote & Backlog ManagementConvert approved sales quotes into active service jobsCoordinate parts ordering in alignment with deposit and approval requirementsMonitor backlog and support scheduling alignment with material availabilityOperational AdministrationMaintain on-call schedules and related communication updatesSupport onboarding of field technicians, including system access and operational setupMaintainaccuraterecords within company service management systemsQualifications:High school diploma or equivalent3 years of experience in service operations, dispatch, technician coordination, or trade-based administrative leadershipExperience in HVAC, elevator, mechanical, construction, or similar service environments strongly preferredExcellent leadership, communication, and interpersonal skills.Ability to multitask and manage time effectivelyProficient in CRM software and Microsoft Office SuiteStrong organizational skills and attention to detailAbility to exercise independent judgment in a fast-paced service environmentPhysical Demands: Regularly Frequently Occasionally Sitting ☒ ☐ ☐ Standing ☐ ☐ ☒ Walking ☐ ☐ ☒ Lifting/Carrying at least 20lbs ☐ ☐ ☒Communication ☒ ☐ ☐ Hearing ☒ ☐ ☐ Feeling/Touching ☒ ☐ ☐ Vision – close, peripheral, depth, ability to adjust focus ☒ ☐ ☐ Southern Elevator is an equal opportunity employer and values diversity. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by law.
Salary : $55,000 - $62,000