Bilingual Inside Sales Support

Position Summary

The Inside Sales Representative is a key member of the Seeco sales organization and works directly under the direction of an assigned Territory Manager. The Inside Sales Representative serves as an extension of the Territory Manager, providing dedicated day-to-day sales and customer support within the assigned territory. This position is responsible for managing inbound sales communication, responding to customer and sales representative inquiries, following up on opportunities, supporting quotations and orders, and coordinating information between customers, outside sales representatives, Territory Managers, and internal Seeco departments.

The Inside Sales Representative will help increase the effectiveness and capacity of the Territory Manager by ensuring that routine sales activity, customer communication, and follow-up are handled promptly and professionally. The Territory Manager maintains overall ownership and accountability for the territory, including territory strategy, key customer relationships, sales objectives, pricing strategy, and overall territory performance.

Key Responsibilities

Sales & Customer Communication

• Serve as a primary day-to-day point of contact for customers and sales representatives within the assigned territory.
• Respond promptly and professionally to inbound phone calls, emails, and other customer inquiries.
• Develop strong working relationships with customers, sales representatives, distributors, and internal teams.
• Provide product, pricing, availability, lead-time, and order-related information within established company guidelines as needed
• Identify customer needs and sales opportunities and communicate them to the Territory Manager.
• Ensure customer questions and requests are appropriately addressed or escalated.
• Maintain a high level of responsiveness and professionalism in all customer interactions.

Sales Support & Opportunity Management

• Support the Territory Manager and outside sales representatives in developing and managing sales opportunities.
• Follow up on quotes, proposals, leads, and open opportunities.
• Assist with preparing and coordinating customer quotations and sales documentation.
• Track open opportunities and follow-up activities within the CRM.
• Proactively follow up with customers and sales representatives to move opportunities forward.
• Identify potential cross-selling and additional sales opportunities.
• Support sales initiatives, promotions, and targeted customer outreach.
• Provide the Territory Manager with updates regarding significant opportunities, customer activity, and potential issues.

Territory Support

• Operate as an extension of the Territory Manager for day-to-day sales activities.
• Help manage the flow of communication between Seeco, customers, and outside sales representatives.
• Assist the Territory Manager in maintaining visibility into territory activity and customer needs.
• Coordinate routine requests so the Territory Manager can focus on strategic accounts, relationships, business development, and territory growth.
• Escalate significant customer issues, pricing requests, competitive information, and strategic opportunities to the Territory Manager.
• Support territory-specific sales initiatives as directed by the Territory Manager.

Order & Internal Coordination

• Coordinate with quality, logistics, quoting, engineering, order entry, and other internal departments to support customer requirements.
• Assist customers and sales representatives with order status, product availability, delivery information, and other routine inquiries.
• Follow up on outstanding issues and communicate updates to customers.
• Help ensure that customer commitments and expectations are clearly communicated internally.
• Identify potential issues before they impact the customer and communicate them to the appropriate team members.
• Maintain accurate records of customer interactions, quotes, opportunities, and follow-up activities.

CRM & Sales Administration

• Maintain accurate and timely customer and opportunity information within the company's CRM.
• Record customer interactions, sales activity, opportunities, and follow-up actions.
• Maintain accurate sales pipeline information.
• Provide reporting and information to the Territory Manager as requested.
• Ensure customer and sales information is current and accessible to the broader sales organization.

Relationship to the Territory Manager

The Inside Sales Representative reports to and works closely with an assigned Territory Manager.

The Territory Manager maintains overall responsibility for:

• Territory strategy and sales objectives
• Overall territory revenue and performance
• Key customer and strategic relationships
• Major pricing and commercial decisions
• Territory development and growth strategy
• Management of outside sales representatives within the territory
• Escalated customer and sales issues

The Inside Sales Representative is primarily responsible for:

• Day-to-day customer communication
• Inbound sales inquiries
• Quote and opportunity follow-up
• Routine sales activity
• Customer and sales representative coordination
• CRM and opportunity management
• Identifying and communicating sales opportunities
• Ensuring timely follow-through on customer requests

The Inside Sales Representative should use sound judgment regarding when an issue can be handled independently and when it should be escalated to the Territory Manager.

Qualifications

Required

• 2 years of experience in inside sales, customer service, sales support, account management, or a related position.
• Bilingual
• Strong verbal and written communication skills.
• Strong customer service and relationship-building skills.
• Highly organized with excellent follow-through.
• Ability to manage multiple priorities and customer requests simultaneously.
• Strong attention to detail.
• Comfortable communicating with customers and sales professionals by phone and email.
• Proficiency with Microsoft Office and CRM systems.
• Ability to work independently while operating within a defined sales structure.
• Demonstrated ability to take initiative and solve problems.

Preferred

• Experience in a manufacturing sales environment.
• Experience supporting outside sales representatives or territory managers.
• Experience in manufacturing, distribution, industrial products, construction, or a related industry.
• Experience with quoting and order management.
• Familiarity with CRM and sales pipeline management.
• Technical or product knowledge relevant to SEECO's products and markets.

Core Competencies

• Customer Focus: Builds strong relationships and responds quickly to customer needs.
• Sales Orientation: Recognizes opportunities and actively contributes to revenue growth.
• Communication: Communicates clearly and professionally with customers, sales representatives, and internal teams.
• Organization: Effectively manages multiple accounts, requests, opportunities, and follow-up activities.
• Follow-Through: Takes ownership of commitments and ensures tasks are completed.
• Problem Solving: Resolves routine issues independently and knows when to escalate.
• Teamwork: Works effectively with Territory Managers, sales representatives, and internal departments.
• Initiative: Anticipates customer and sales needs rather than simply reacting to requests.
• Accountability: Takes responsibility for assigned activities and results.

Performance Expectations

Success in this position will be measured by the individual's ability to:

• Provide timely and professional responses to customers and sales representatives.
• Effectively support the Territory Manager and increase the team's overall sales capacity.
• Maintain accurate and current CRM and opportunity information.
• Consistently follow up on quotes, leads, opportunities, and customer requests.
• Identify and communicate meaningful sales opportunities.
• Resolve routine customer issues efficiently while appropriately escalating more significant issues.
• Maintain strong relationships with customers and sales representatives.
• Demonstrate consistent ownership, organization, and follow-through.
• Contribute to territory sales growth and overall customer satisfaction.

Career Development

The Inside Sales Representative role provides an opportunity to develop comprehensive knowledge of SEECO’s products, customers, sales processes, and markets.

High-performing employees may have opportunities to assume increased sales responsibility or advance into roles such as Senior Inside Sales Representative or Territory Manager, depending on performance, experience, and organizational needs.

Position Structure

Reports to: Head of Sales and Marketing

Department: Sales

Role Type: Inside Sales / Territory Support

Primary Function: Day-to-day sales communication, customer support, opportunity management, and sales execution in support of the assigned Territory Manager.

Pay: From $65,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience:

• Sales: 2 years (Required)

Language:

• Spanish (Required)

Ability to Commute:

• Monroe, NC 28110 (Required)

Work Location: In person

Salary : $65,000