What are the responsibilities and job description for the Service Technician position at Southern Dock Products a division of DuraServ Corp?
Southern Dock Products, a division of DuraServ Corp, specializes in the repair, replacement, and maintenance of loading docks and door equipment for distribution centers and manufacturing facilities. With a commitment to safety and operational efficiency, we pride ourselves on identifying and addressing unconsidered facility needs. As the largest global distributor for leading manufacturers of dock equipment and high-speed doors, we offer comprehensive services including sales, installation, and support. Serving industries such as food distribution, retail, and manufacturing, we prioritize strong customer relationships through dedicated service. As part of the DuraServ family, we deliver reliable expertise across the United States and Canada.
This is a full-time, on-site role based in Madison, AL, for a Service Technician. In this role, you will be responsible for performing maintenance and repairs on loading dock and door equipment, troubleshooting issues, and providing field service to ensure equipment operates safely and efficiently. Additional responsibilities include understanding and addressing customer needs, delivering exceptional customer service, and maintaining a professional and safe working environment.
- Experience in Maintenance, Maintenance & Repair, and performing preventative equipment services
- Proficiency in Troubleshooting and resolving technical issues related to industrial equipment
- Skills in Field Service, including on-site equipment inspections and service
- Strong Customer Service skills with the ability to build trust and maintain strong client relationships
- Training or experience in basic mechanical or electrical systems is beneficial
- Ability to work independently and in physically demanding environments
- A valid driver's license and reliable transportation
- High school diploma or equivalent; vocational or technical training is a plus