Lead Process Owner

JOB SUMMARY:

As a member of the Workplace Enablement team, the Lead Process Owner role is responsible for providing day-to-day work direction, strengthening process governance, and driving continuous improvement across mobile device, PC lifecycle, asset management, and invoice reconciliation processes. The role leads operational improvement initiatives from planning through implementation, including scope definition, stakeholder coordination, timeline management, risk tracking, status reporting, and transition to steady-state operations. This position uses automation, AI-enabled process optimization, data analytics, and cost analysis to reduce manual effort, improve data accuracy, strengthen controls, optimize spend, and deliver measurable business value aligned with overall IT strategy.

Key Responsibilities

• Develop and document enterprise-wide vision, strategy, and objectives for end-to-end asset management processes

• Establish, enhance, and communicate lifecycle processes for mobile and PC devices, including process flow diagrams, standards, and documentation

• Manage methodologies and oversight for procurement, billing, invoice reconciliation, and related financial controls for materials and services

• Provide day-to-day work direction, coaching, prioritization support, and process guidance to team members

• Mentor team members on IT processes, best practices, continuous learning, and continuous improvement

• Lead assigned projects and operational initiatives from planning through implementation, including scope, timelines, milestones, deliverables, stakeholder coordination, and implementation planning

• Manage project risks, issues, dependencies, decisions, action items, and communication routines to support accountability and timely execution

• Ensure completed projects transition effectively into steady-state operations with documented processes, ownership, controls, training, and performance measures

• Maintain a portfolio-wide view of team initiatives, providing coordination, insight, and escalation support to promote alignment, manage dependencies, and achieve business outcomes

• Define baseline metrics and report measurable outcomes from AI, automation, analytics, and process improvement initiatives, including time saved, cost avoided, cycle time improvement, error reduction, data accuracy, compliance improvement, and operational efficiency

• Develop or enhance dashboards, reports, analytics models, and performance measures to identify trends, risks, process gaps, cost drivers, and improvement opportunities

• Establish governance practices for AI-supported and automated process changes, including validation steps, documented controls, ownership, adoption support, and responsible use practices

• Collaborate with IT groups, vendors, Finance, Procurement, and business stakeholders to communicate strategy, gather feedback, remove blockers, align priorities, and drive successful outcomes

• Participate in budgeting, monthly accounting reviews, audits, financial analysis, and metrics related to hardware assets and invoice reconciliation

• Maintain vendor relationships, influence service roadmaps, benchmark processes against best-in-class operators, and identify opportunities to improve service delivery, governance, and cost performance

• Occasional travel for internal meetings and vendor conferences

Technical Skills Required

• Experience leading projects or operational initiatives, including project planning, stakeholder coordination, risk and issue management, status reporting, and delivery of measurable outcomes

• Experience using project management tools, methodology, or structured work management practices to manage deliverables, timelines, dependencies, and communications

• Experience in managing technology assets and asset lifecycle management

• Proficiency with the Microsoft Office suite, including Word, Excel, and PowerPoint

• Experience working with data analytic tools, with major focus on Power BI

• Experience identifying and applying AI-assisted tools, automation, or analytics capabilities to improve business processes, reporting accuracy, workflow efficiency, data quality, and operational decision-making

• Experience in process improvement methodologies and tools

• Strong diagnostic, troubleshooting, analysis, and problem-solving skills

• Proficient in data management and reconciliation skills

• Knowledge of ITIL or other IT Service Management frameworks

• Excellent written and verbal communication skills

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Education and Experience Requirements

• Bachelor's degree in management information systems, or a related field is preferred. Equivalent experience managing IT asset lifecycle processes will be considered.

• Minimum of two years’ experience managing budgets and conducting financial analyses.

• Minimum of two years’ experience in implementing and improving processes that enhance operational efficiency and drive continuous improvement initiatives

• Minimum of two years' experience leading projects, process improvement efforts, operational initiatives, or cross-functional workstreams

• Experience managing project scope, timelines, action items, stakeholder communications, risks, and implementation plans using a project management tool; JIRA experience is preferred, but not required

• Experience maintaining a comprehensive view of team initiatives, identifying cross-project dependencies and risks, and providing coordination and decision-support to initiative owners and leadership.

• Experience using automation, analytics, or AI-assisted capabilities to deliver measurable improvements in process efficiency, data accuracy, cost reduction, compliance, or service delivery

• Project management training or certification is preferred, but not required