What are the responsibilities and job description for the Commercial & Industrial Account Manager, Market Specialist – Western Division position at Southern Company?
Commercial & Industrial Account Manager, Market Specialist – Western Division
Alabama Power Company – Division Sales Western Division
This position is flexible to be located in either the APC Demopolis Business Office (Demopolis, AL) or the APC Tuscaloosa Business Office (Tuscaloosa, AL)
POSITION SUMMARY
This position will manage large specialized Commercial and Industrial customers within the Alabama Power Company’s Western Division and is responsible for developing strategic customer relationships, achieving sales goals, and maintaining strong customer satisfaction. This position will develop an in-depth knowledge of the customers’ business, operations, and facilities. This position will be the main point of contact for all Alabama Power Company managed customer interactions. These include kWh and non-kWh sales, electrical service, rates/pricing, contract negotiations, and overall customer service. This position will also partner with other Alabama Power Company organizations to ensure success; therefore, excellent interpersonal skills are required.
This position will support the following counties within the Western Division: Marengo, Hale, Pickens, Sumter, and Greene. It will require daily travel within these counties, with minimal overnight travel. This position will occasionally require availability after hours.
Major Responsibilities:
- Manage assigned Commercial & Industrial customers. This includes but is not limited to the following: sales, customer service, rates, pricing, and power contracts
- Effectively communicate customer information, events, and issues to ensure timely resolutions.
- Responsible for the retention and growth of revenues from assigned managed customer accounts
- Develop and implement effective customer sales, service, energy efficiency and satisfaction strategies
- Continuously assess the condition of the relationship with each customer and develop ongoing strategies for maintaining and improving relationships
- Assure that all sales potential is fully identified and effectively pursued
- Effectively work with team members to provide support, as needed, and share best practices and experiences
- Effectively communicate customers' scheduled events that involve distribution, substation, and transmission
- Leverage relationships with Power Delivery, Accounting, Energy Services as well as other Corporate Marketing partners to better serve the customer and resolve issues Available beyond standard work hours to assist with customer-related activity
Candidates with the following preferred qualifications are encouraged to apply!
POSITION QUALIFICATIONS
Education:
A bachelor's degree in business, engineering, or a marketing-related field is highly preferredExperience:
- Commercial/Industrial account management and/or Power Delivery - minimum 3 years of experience preferred
- Demonstrated experience working with commercial and/or industrial customers to facilitate electric service requests, create load sheets, and develop sales proposals targeting end use and product & service opportunities
- Experience and knowledge in the appropriate application of rates/pricing, bill calculation, rate studies, and contracts
- A proven record of achieving or supporting sales results and delivering excellent customer service
- Experience using internal tools (IDMS-SAM, iClear, iRate, RateSIM, CSS, CIT, Energy Direct, Sales Cloud, etc.) Excellent project management skills using MS Office products (Excel, PowerPoint, and Word)
Knowledge, Skills, & Abilities:
- Demonstrated technical aptitude for commercial and Industrial electrical and mechanical systems
- Sales focused on the ability to independently identify, communicate, manage, and complete a wide range of sales opportunities
- Organized self-starter who understands expectations and proactively strives to achieve expectations without routine oversite
- Exceptional oral and written communication skills. Effective sales presentation skills.
- Strategic and analytical thinker
- Accomplished interpersonal skills with the ability to effectively interact with people at all levels in all organizations
- Possess knowledge of Alabama Power Company’s markets, customers, competitors, regulatory environment, operating procedures, etc.. A strong student of the business with a comprehensive understanding of how we operate and serve customers
BENEFITS
- Competitive Pay
- Excellent benefits package which includes:
- Medical and dental coverage
- Defined benefit/cash balance pension plan
- Performance-sharing plan
- 401(k) plan with a generous company match
- Bonus opportunities Tuition reimbursement
***Please submit an updated resume with your application***
Southern Company invests in the well-being of its employees and their families through a comprehensive total rewards strategy that includes competitive base salary, annual incentive awards for eligible employees and health, welfare and retirement benefits designed to support physical, financial, and emotional/social well-being. This position may also be eligible for additional compensation, such as an incentive program, with the amount of any bonus/awards subject to the terms and conditions of the applicable incentive plan(s). A summary of the benefits offered for this position can be found here https://seo.nlx.org/southernco/pdf/SOCO-Benefits.pdf . Additional and specific details about total compensation and benefits will also be provided during the hiring process.
Benefits:
401K Plan, Health Insurance, Vacation & Paid Time Off