CLINICAL MANAGER

TITLE: CLINICAL MANAGER

POSITION TYPE: FULL TIME

REPORTS TO: EXECUTIVE DIRECTOR

FLSA CATEGORY: EXEMPT

DEPARTMENT: ADMINISTRATION

MAIN LOCATION: MULTIPLE

JOB SUMMARY: This position is required to perform all duties of the Clinical Manager. This position will be responsible for ensuring smooth clinical operations of Southern Colorado Clinic’s multiple locations. The Clinical Manager will work closely with senior leadership to lead a team of Nurse Practitioners, Medical Assistants, Receptionists, and Referral Coordinators to proactively support, develop and improve processes across the clinical team.

DUTIES AND RESPONSIBILITIES

• Manage daily operations of staff including planning, goal setting and quality measures.
• Manages staff performance by providing regular feedback, 90-day and annual performance reviews, and one-on-one meetings.
• Oversee medical personnel and all medical and health service activities.
• Oversees medical support staff and ensures that referrals are expedited efficiently where applicable.
• Develops and implements policies and workflows to meet the daily needs of the practice to increase patient satisfaction, decrease errors, and improve quality of care.
• Electronic Health Records Power-user - answering question or concerns regarding EHR to ensure staff are working at optimum level. Responsible for EHR training and competencies for staff and communicating system and process updates. Work with EHR vendor to resolve software and/or user issues.
• Ensures adequate scheduling of staff and sufficient coverage for business needs. Works with Human Resources to recruit and hire staff as needed.
• Routinely works with management to provide feedback and plans of correction for reoccurring errors.
• Approve and adjust time entries for payroll, to include vacation and sick time.
• Assists in establishing and enforcing policies and procedures while holding staff accountable.
• Ensures compliance and all reporting requirements are met for healthcare payers.
• Ensures employees are maintaining knowledge of individual physicians scheduling requirements and preferences.
• Ensures employees provide assistance and support to the providers by preparing equipment, stocking rooms, addressing patient concerns and delivering clear and concise documentation of patient messages.
• Establish and maintains a professional environment, providing a friendly atmosphere that engages all employees and champions a positive employee culture.
• Maintain work area in a clean, sanitized, and organized manner.
• Follows all Infection Prevention policies and procedures.
• Attends annual required company programs and trainings.
• Attends all regular required department and company meetings.
• Maintains strictest confidentiality.
• Performs all other tasks and projects assigned.

TRAVEL: Up to 50% travel to other clinical locations may be necessary to support business needs.

REQUIREMENTS

• Bachelor’s degree in finance, business administration, healthcare administration, or related field.
• Demonstrated leadership and team building skills.
• Strong organization and project management skills; ability to prioritize, organize, plan, and implement services as well as handle multiple projects and problems simultaneously.
• Proficient with computers, all Microsoft Office applications, and medical records software.
• Background as a Registered Nurse, LPN, or Medical Assistance, with an active license or certificate s a required.
• Ability to be On-Call as needed (Tier 1)
• Knowledge of medical terminology.
• Ability to multitask.
• Strong ethical code of conduct.
• Ability to maintain sensitive confidential information.
• Proficiency with computers and EMR software.
• Autonomous, positive mindset and team player.
• Ability to remain motivated with a positive attitude.
• Disciplined, organized, and detail oriented.
• Willingness to learn and adapt.
• Ability to work with all levels of management and staff in a professional capacity.

TYPICAL PHYSICAL DEMANDS

Major activities of this job include sitting for long periods of time, moving from place to place, and light physical effort performed on a level surface. Use of a computer, telephone, writing, and organizational skills. Manual dexterity for use of computer keyboard and calculator, mobility and good vision (includes near acuity and depth perception). May be required to lift and carry items weighing up to 10 lbs., occasionally lift or move up to 100 lbs. with assistance. Requires ability to communicate effectively and have hearing within a normal range. Southern Colorado Clinic will make reasonable accommodations for the known disability of an otherwise qualified individual, unless such accommodations would cause undue hardship to the operation of the Clinic or pose a direct threat to patient or other employees’ health and safety.

TYPICAL WORKING CONDITIONS

Must possess the physical and mental abilities to perform the tasks normally associated with a Clinical Manager. The work environment is indoors in an office / medical clinic setting. Frequent exposure to communicable diseases, toxic substances, ionizing radiation, medicinal preparations, moving equipment, and other conditions common to a medical clinic environment. Requires working under stress in emergency situations, meeting deadlines, frequent interruptions, and occasionally may involve irregular working hours.

NOTE: Nothing in this job description implies a contract of employment, nor does it restrict management’s rights to assign or reassign duties and responsibilities to this job at any time. This job description is subject to change at any time.

Southern Colorado Clinic (SCC) is an Equal Opportunity Employer. Our policy is clear: there will be no discrimination on the basis of age, disability, sex, race, religion or belief, gender reassignment, marriage/civil partnership, pregnancy/maternity, or sexual orientation.

We are an inclusive organization and actively promote equality of opportunity for all with the right mix of talent, skills and potential. We welcome all applications from a wide range of candidates. Selection for roles will be based on individual merit alone.

SCC does not accept unsolicited CVs from recruiters or employment agencies. SCC will not consider or agree to payment of any referral compensation or recruiter fee relating to these unsolicited CVs. SCC reserves the right to hire candidates without any financial obligation to the recruiter or agency. All applications must be submitted directly through the job posting or our online portal. Unsolicited CVs sent to hiring managers or via email will be considered property of SCC without obligation to any agency.