Service Advisor - Chevrolet - Western Branch

Job Description

Chevrolet in Western Branch is adding a Service Advisor / Service Writer to the Team! This is a Full-Time position with Full-Time Benefits and a FREE Wellness option that is available to each employee at the time of Benefit Enrollment! If you are organized, polite, and customer service is where you “shine”, then this is the role for you! Any previous experience in the Automotive industry is welcome and encouraged!

Our Service Advisors are the center of communication for all service and repair activities within the Service Department. You will make sure customers are in the loop when it comes to their vehicles needs in order to be safe on the road, while communicating effectively between Technicians, team members, and those who are awaiting updates on maintenance and repairs.

The ideal candidate has a high school diploma or GED, some post-secondary automotive training or experience, at least one year of dealer-level or large facility experience, an unrestricted driver's license and a clean driving record, and a strong technical and customer service performance record. ASE certification is a plus! Candidates must be able to work productively in a fast-paced team environment and must have a positive attitude, professional appearance, great communication skills, and the ability to deliver world-class customer service.

RESPONSIBILITIES

• Schedules service for customers either in person or on the phone to ensure prompt and accurate diagnosis of any problems
• Makes repair recommendations and manages the delivery of repairs by setting and managing customer expectations
• Ensures that required documentation is complete and is in compliance with regulations and standards
• Complies with and enforces all safety policies and procedures
• Attends all staff meetings, training, and educational classes as required to educate/train new staff members
• Performs other duties as assigned

QUALIFICATIONS

• High school diploma or GED required
• Post-secondary automotive training or equivalent work experience
• One year of dealer-level or large facility experience preferred
• ASE certification (or is willing to obtain certification)
• Broad scope of automotive mechanical/electrical knowledge
• Neat, clean, and professional appearance
• Pleasant/friendly demeanor and an outgoing personality
• Highly professional and dependable
• Excellent communication, customer service, and problem-solving skills, including the ability to maintain composure under stress
• Excellent interpersonal skills to interact professionally with customers, vendors, and staff
• Unrestricted driver's license and clean driving record
• Ability to drive both automatic and standard-transmission vehicles is a Plus!
Basic computer and internet skills

PHYSICAL DEMANDS

This is an in-person position and attendance is required to maintain employment. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. While performing the duties of this job, the employee is frequently required to bend, kneel, squat, and lift heavy objects as needed. The employee is frequently required to stand, walk, reach with hands and arms, and talk or hear. The employee must frequently lift and/or move up to 50 pounds.

Company Description

The year was 1979 when the Southern Auto Group opened its first location in the Hampton Roads area. Today, this massive conglomerate has grown into 16 core dealerships located in Chesapeake, Newport News, Norfolk, and Virginia Beach. There are 15 new car brands that include: Chrysler, Jeep, Dodge, Ram Trucks, FIAT, Alfa Romeo, Chevrolet, Ford, Buick, GMC, Kia, Volkswagen, Nissan, Hyundai, and Acura. Plus, state-of-the-art Collision Centers, a Pre-owned Car and Truck Liquidation Outlet, and over 700 employees on its payroll.

Our dealerships are always looking for qualified candidates to fill a variety of positions. In addition to the vast opportunities we have available, you will find that management encourages and promotes advancement opportunities within each dealership. Our Mission Statement is as follows:

Mission Statement:

At Southern Auto Group, our mission is:

• To recognize and fulfill the unique needs of every customer, consistently going above and beyond expectations.
• To provide our employees with the training, resources, and support necessary for personal and professional growth.
• To uphold the highest standards of honesty, integrity, and ethical behavior in all interactions—with customers, employees, suppliers, and the community.
• To lead our industry by delivering quality products and services that create a competitive advantage, driving growth in sales, profitability, and long-term success.

We are committed to hiring and retaining the very best employees in a supportive and positive workplace. The foundation of our culture is low employee turnover, career development, and increasing opportunities for responsibility and compensation. Guided by these principles, we foster an environment where every team member can thrive, contribute, and grow alongside the organization.

Take advantage of this opportunity to work for one of the Largest Auto Groups in Hampton Roads!

Discover more about our organization at DrivingSouthern.com. Or check out our Facebook page at www.facebook.com/SouthernAutoGroup.

We are an Equal Opportunity Employer. All applicants will be considered without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity, or any other protected characteristic.

Benefits

• FREE WELLNESS PLAN
• Health Insurance
• Health Gap Insurance
• TeleMedicine/TeleHealth
• HSA (Health Savings Account)
• Dental Insurance
• Vision Insurance
• Disability Insurance (Short Term and Long Term)
• Supplemental Insurance
• Term Life Insurance with AD&D
• EAP (Employee Assistance Program)
• 401K Retirement Plan Offered by John Hancock
• Identity and Fraud Protection
• Pet Insurance
• Paid Holidays
• Vacation Pay
• Birthday Pay