What are the responsibilities and job description for the Business Contact (BC) / Operations Manager – Pickup & Delivery position at Southern Carrier Services INC?
Job Overview
We are seeking an experienced, hands-on Business Contact (BC) / Operations Manager to oversee daily pickup and delivery operations for a fast-paced logistics operation.
This position serves as the primary operational leader responsible for driver management, route execution, service performance, safety, and day-to-day field operations. The ideal candidate is organized, dependable, comfortable leading drivers, and able to quickly resolve operational issues while keeping routes running efficiently.
Key Responsibilities
- Oversee daily pickup and delivery operations from start to finish
- Manage, coach, and hold drivers accountable for performance and attendance
- Ensure all routes are properly staffed and dispatched each day
- Monitor route progress and make adjustments when delays, call-outs, or service issues occur
- Coordinate driver scheduling and route coverage
- Ensure pickups and deliveries are completed accurately and on time
- Communicate daily operational expectations to drivers
- Monitor driver safety, vehicle compliance, and company procedures
- Respond quickly to accidents, breakdowns, missed stops, and other operational issues
- Review daily performance metrics and identify areas needing improvement
- Assist with driver onboarding, training, and performance management
- Maintain professional communication with leadership, drivers, customers, and business partners
- Complete required operational reports and documentation
- Support continuous improvement of route efficiency, safety, and service quality
Qualifications
- Previous experience in transportation, logistics, delivery operations, dispatch, or fleet management required. FedEx Reporting Online (FRO) preferred.
- Supervisory or management experience strongly preferred
- Strong leadership and problem-solving skills
- Ability to manage multiple drivers and routes simultaneously
- Comfortable working in a fast-paced, deadline-driven environment
- Strong communication and organizational skills
- Ability to use routing, dispatch, GPS, and other transportation technology
- Must be dependable and available to address operational needs as required
- Valid driver's license and acceptable driving record required
Ideal Candidate
The successful candidate is someone who can take ownership of the operation. You should be comfortable making decisions, managing people, solving problems in real time, and ensuring drivers have what they need to successfully complete their routes.
This is a leadership role for someone who understands that successful delivery operations depend on safety, accountability, communication, and consistent execution.
Pay: $75,000.00 per year
Benefits:
- Dental insurance
- Paid time off
- Vision insurance
Work Location: In person
Salary : $75,000