What are the responsibilities and job description for the Front Office Manager position at Southern Cancer Center?
Overview:
Are you a dynamic leader with a passion for operational excellence? Southern Cancer Center is seeking an experienced Office Manager to oversee multiple practice locations and ensure smooth, efficient operations. In this pivotal role, you'll manage front and business office functions, lead non-clinical staff, and keep our practices running at their best. From facilities management to patient billing workflows, you'll be the driving force behind a seamless patient experience.
Why SCC? You'll join a mission-driven team committed to compassionate care and supported by the US Oncology Network Compliance Program and our Code of Ethics and Business Standards.
Position: Office Manager (Multi-Site)
Department: Administration
Reports To: Practice Administrator
Location: Multiple SCC Locations
Responsibilities:
Essential Duties and Responsibilities
- Business Office Oversight:
- Manage daily activities including patient billing, collections, reimbursement, and computer operations.
- Implement reimbursement policies and procedures; assist with policy development.
- Ensure compliance with federal, state, and local laws and regulations.
- Prepare monthly reimbursement and financial reports.
- Front Office Oversight:
- Supervise scheduling, reception, and insurance authorization/verification.
- Coordinate office procedures between front office, business office, and clinic for smooth communication.
- Systems & Process Management:
- Implement and maintain manual and computerized systems to support office activities.
- Human Resources & Staff Management:
- Recruit, hire, train, and develop business/front office/support staff.
- Recommend merit increases, promotions, and disciplinary actions.
- Ensure adherence to company HR policies.
- Administrative & Facilities Management:
- Oversee procurement and storage of office supplies, facilities management, and equipment maintenance.
- Manage vendor relationships and maintain medical records and office files.
- Plan and allocate office space and resources.
- Compliance:
- Ensure adherence to company structure, mission, policies, and applicable laws.
Directly supervise all non-clinical office staff
Qualifications:
Minimum Qualifications
- High school diploma or equivalent required; Bachelor's degree preferred.
- Minimum 7 years of medical office management experience (multi-site experience strongly preferred).
- Strong knowledge of reimbursement operations, scheduling, and insurance verification.
- Proficiency with EMR/practice management systems; athenahealth experience a plus.
- Excellent leadership, communication, and organizational skills.
Physical Demands
- Full range of body motion including manual/finger dexterity and eye-hand coordination.
- Standing/sitting for extended periods; occasional lifting up to 40 lbs.
- Corrected vision and hearing to normal range.
- Reasonable accommodations may be made for individuals with disabilities.
Work Environment
- Office environment with frequent interaction with staff, patients, and the public.
- Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
Compliance & Equal Opportunity
Southern Cancer Center participates in The US Oncology Network Compliance Program and adheres to the Code of Ethics and Business Standards.
We are an Equal Opportunity Employer and make employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.