What are the responsibilities and job description for the Front Desk Coordinator position at Southern California Institute of Technology?
Position Summary
The Front Desk Coordinator is a key member of the administrative team and serves as the first point of contact for all visitors, students, and external stakeholders. This role is responsible for managing front desk operations, directing inquiries, and providing administrative and student support across multiple departments.
Working closely with Admissions, Student Services, and other campus offices, the Front Desk Coordinator ensures a professional, organized, and responsive experience for all individuals interacting with the institution. This position is ideal for someone who is highly organized, personable, and able to manage multiple tasks in a fast-paced environment.
Key Responsibilities
The Front Desk Coordinator is a key member of the administrative team and serves as the first point of contact for all visitors, students, and external stakeholders. This role is responsible for managing front desk operations, directing inquiries, and providing administrative and student support across multiple departments.
Working closely with Admissions, Student Services, and other campus offices, the Front Desk Coordinator ensures a professional, organized, and responsive experience for all individuals interacting with the institution. This position is ideal for someone who is highly organized, personable, and able to manage multiple tasks in a fast-paced environment.
Key Responsibilities
- Serve as the primary point of contact at the front desk, greeting visitors and managing incoming calls with professionalism and efficiency
- Route inquiries from prospective students, current students, graduates, vendors, and agencies to the appropriate department
- Support the Admissions team by assisting with prospective student coordination, data entry, and tracking in institutional systems
- Maintain accurate and timely records in student information systems, CRMs and internal databases
- Assist with monitoring and updating applicant-related data
- Provide administrative support to Student Services, Education, and Career Services as needed
- Assist with student follow-up communications, including attendance outreach and general inquiries
- Support Career Services by maintaining graduate and employment-related records and assisting with verification efforts
- Prepare reports, spreadsheets, and other administrative materials as requested
- Ensure the front desk area remains organized, welcoming, and efficient
- Perform other related administrative duties as assigned
- Associate’s degree or higher preferred
- 1–3 years of experience in administrative support, customer service, or a similar role preferred
- Experience in an educational environment is a plus but not required
- Strong interpersonal skills with the ability to engage effectively with a diverse population of students, staff, and visitors
- Excellent communication skills, both verbal and written
- High level of professionalism, integrity, and customer service orientation
- Strong organizational and multitasking abilities in a fast-paced environment
- Attention to detail and ability to maintain accurate records
- Ability to assess situations quickly and direct inquiries appropriately
- Problem-solving mindset with sound judgment
- Mondays-Fridays: 8am-5pm
- Full-time, 40 hours/week
- On-site
- Paid Sick Leave: 40 hours of paid sick leave for each calendar year
- Paid Vacation: 40 hours of paid vacation for the first year of employment, followed by 80 hours of paid vacation for the second year of employment onward. Vacation hours are accrued each term following the 90 day introductory period.
- Paid Holidays: Total of 7 paid holidays throughout the calendar year, eligible after the 90 day introductory period.
- Health Insurance: The school offers both PPO and HMO insurance plans where up to $400 of the monthly insurance premium is covered by the school.
- 401(k): Following the first year of employment and 1000 hours of services, employees may participate in the school’s 401(k) plan.
Salary : $400