Treasury Management Officer

Primary Purpose Of Job

Treasury Relationship Officer is responsible for managing the Treasury Management Department. The department supports large corporate and middle market clients across a variety of industries including Public Units. The Treasury Management Department is primarily a business development department advising clients on solutions across Cash Management, Commercial Card, Merchant Services, and ICS/CDARs.

EXPECTATIONS OF ALL SOUTHERN BANK TEAM MEMBERS

• Southern Bank team members are a family, rooted in the communities we serve and working together to be the best in our industry, utilizing innovative ideas and strong products. The Southern Bank Patch illustrates these ideals.
• Ensures the confidentiality of customer non-public personal information and secures information systems to comply with bank regulations.
  
  

Sales

ESSENTIAL FUNCTIONS AND PERFORMANCE AREAS

• To manage the Treasury Management Department and to acquire and deepen a portfolio of new and existing commercial customer relationships within the Business Banking target market;
• Through a consultative approach understand the client needs, providing value added solutions that enhance the customer experience, increase loyalty and improve the profitability of customer and the Bank;
• Operate within a fast paced, demanding sales culture with measured routines and goals aimed at new deposit generation, cross sales, customer service and satisfaction. Achieve annual goals through new business development and growth of existing client portfolio;
• Be a Trusted Advisor to clients and prospects, providing solutions for continual optimization of treasury management and operational processes in order to achieve high customer satisfaction and revenue growth;
• Partner with Community Bank Presidents, Market Presidents, and Branch Retail Managers to position Treasury Services early and often to identify new leads and cross sells for existing clients; and,
• Provide thought leadership and industry insights that support smart growth for clients evolving needs.
  
  

Operations

• Coordinate internally with partners in product, service, and implementation to ensure the optimal client experience;
• Provide market feedback and competitive insight to ensure we continue to grow market share and out hustle our competitors;
• Work closely with the Retail Products Officer to stay informed of regulations that impact Commercial Services, including but not limited to the NACHA Rules and Reg E;
• Follow and help maintain policies to ensure they are compliant in accordance with applicable requirements and regulations;
• Remain educated and well-rounded on all facets of Commercial Services, acting in the capacity of liaison between the different areas of Internet Banking, Debit Card and the branch environment;
• Oversee all required audits/reviews;
• Aid in the completion of all quarterly and annua reports to the Board of Directors; and,
• Discern changes to the level of risk for any given client; compare any changes to regulatory trends and provide specific suggestions for mitigation methods to be applied
  
  

Leadership and Management

• Maintain a positive work environment for assigned team members, ensuring engagement to the overall vision and values of the bank. Mentor and develop team members to minimize turnover and ensure awareness of advancement opportunities according to their strength and talents;
• Lead team and develop an atmosphere of collaboration, open communication and unity. Provide oversight of all services offered. Actively mentor team members and ensure they are trained, evaluated, and motivated to perform their responsibilities in an effective and progressive manner; and,
• Encourage other to experiment with new ways to solve work problems.
  
  

Qualifications

KNOWLEDGE, SKILLS AND ABILITIES

• Strong knowledge of cash management, card and trade services
• Strong communications skills, both written and verbal.
• Demonstrates integrity and honesty.
• Strong work ethic, self-driven, high energy and motivated to achieve results.
• Ability to travel when appropriate.
• Proficient with technologies
• Strong sense of customer service, satisfaction and retention.
• Adept at needs identification, problem solving and the consultative sales approach.
• Strong negotiation skills and the ability to overcome objections and adversity
• Ability to self-generate and drive new business development
• Strong understanding of risk and compliance
• Meaningful Community involvement
• Strong understanding of core products and services
• MS Office programs.
• Ability to learn various banking systems in a quick and proficient manner
• Self-starter and highly motivated
  
  

Education, Training And Experience Requirement

• 1-3 years of applicable customer-facing experience, and
• 1-3 years Management Experience
• Bachelor’s Degree in a business-related field preferred.
  
  

CORE COMPETENCIES

Family & Trust: Southern Bank team members build relationships based on trust and mutual respect, maintain an inclusive and honest environment and uphold integrity and transparency in all interactions.

Rooted & Service: Southern Bank team members are committed to serving customers, communities and teams with purpose, professionalism, and respect, while effectively communicating and actively listening to meet their needs.

Innovation & Strength: Southern Bank team members foster collaboration and continuous improvement, encourage visionary thinking, and strive for excellence to drive the organization forward.

Building Partnerships: Identifying opportunities and taking action to build strategic relationships between one’s area and other areas, teams, departments, units, outside vendors and partners, or organizations to help achieve business goals.

Leadership Disposition- Back Office: Demonstrating the traits, inclinations, and dispositions that characterize successful leaders; exhibiting behavior styles that meet the demands of the leader role.

Aligning Performance for Success: Focusing and guiding others in accomplishing work objectives.