Body Shop Appraiser / Estimator - Southern Auto Group - Chesapeake

Job Description

The Shop Appraiser / Estimator helps ensure the overall efficiency, profitability, and reputation of our auto body shop operations by appraising vehicle damage to determine the cost of repair for insurance claim settlements and by providing timely, accurate, and customer-approved estimates for repair work. He/she documents the necessary repair work according to established industry standards and insurance company regulations.

The ideal candidate has some post-secondary education or training and at least one year of dealer-level or large facility experience. Candidates must have an unrestricted driver's license and a clean driving record and a strong technical and customer service performance record. Excellent communication and interpersonal skills and good computer skills are required. A certification or designation in the field of automotive repair is a plus.

RESPONSIBILITIES

• Prepares estimates for repair work according to dealership, insurance company, and industry standards
• Oversees delivery of repairs and manages customer expectations
• Ensures that required documentation is complete and is in compliance with regulations and standards
• Maintains work area in a neat and organized manner
• Follows all safety policies and procedures
• Performs other duties as assigned

QUALIFICATIONS

• High school diploma or GED required; some post-high school education or training preferred
• One year of dealer-level or large facility experience preferred
• Certification or designation in the field of automotive repair a plus
• Excellent communication, customer service, and problem-solving skills, including the ability to maintain composure under stress
• Strong organization skills, able to multitask, and can manage time to meet frequently changing deadlines in a fast-paced environment
• Highly professional and dependable
• Quality conscious and detail-oriented
• Unrestricted driver's license and clean driving record
• Able to drive both automatic and standard-transmission vehicles

PHYSICAL DEMANDS

This is an in-person position and attendance is required to maintain employment. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. While performing the duties of this job, the employee is frequently required to bend, kneel, squat, stand, and lift heavy objects as needed. The employee is frequently required to stand, walk, reach with hands and arms, and talk or hear.

Company Description

The year was 1979 when the Southern Auto Group opened its first location in the Hampton Roads area. Today, this massive conglomerate has grown into 16 core dealerships located in Chesapeake, Newport News, Norfolk, and Virginia Beach. There are 15 new car brands that include: Chrysler, Jeep, Dodge, Ram Trucks, FIAT, Alfa Romeo, Chevrolet, Ford, Buick, GMC, Kia, Volkswagen, Nissan, Hyundai, and Acura. Plus, state-of-the-art Collision Centers, a Pre-owned Car and Truck Liquidation Outlet, and over 700 employees on its payroll.

Our dealerships are always looking for qualified candidates to fill a variety of positions. In addition to the vast opportunities we have available, you will find that management encourages and promotes advancement opportunities within each dealership. Our Mission Statement is as follows:

Mission Statement:

At Southern Auto Group, our mission is:

• To recognize and fulfill the unique needs of every customer, consistently going above and beyond expectations.
• To provide our employees with the training, resources, and support necessary for personal and professional growth.
• To uphold the highest standards of honesty, integrity, and ethical behavior in all interactions—with customers, employees, suppliers, and the community.
• To lead our industry by delivering quality products and services that create a competitive advantage, driving growth in sales, profitability, and long-term success.

We are committed to hiring and retaining the very best employees in a supportive and positive workplace. The foundation of our culture is low employee turnover, career development, and increasing opportunities for responsibility and compensation. Guided by these principles, we foster an environment where every team member can thrive, contribute, and grow alongside the organization.

Take advantage of this opportunity to work for one of the Largest Auto Groups in Hampton Roads!

Discover more about our organization at DrivingSouthern.com. Or check out our Facebook page at www.facebook.com/SouthernAutoGroup.

We are an Equal Opportunity Employer. All applicants will be considered without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity, or any other protected characteristic.

Benefits

• FREE WELLNESS PLAN
• Health Insurance
• Health Gap Insurance
• TeleMedicine/TeleHealth
• HSA (Health Savings Account)
• Dental Insurance
• Vision Insurance
• Disability Insurance (Short Term and Long Term)
• Supplemental Insurance
• Term Life Insurance with AD&D
• EAP (Employee Assistance Program)
• 401K Retirement Plan Offered by John Hancock
• Identity and Fraud Protection
• Pet Insurance
• Paid Holidays
• Vacation Pay
• Birthday Pay