Jr. Systems Administrator

Functional Responsibilities:

• Responsible for management of the IT ticketing system.
• Troubleshoots and diagnoses network, server, software, and computer related problems. 
• Evaluates, recommends, configures, tests, and installs desktops/laptops, peripherals, and related hardware/software.
• Updates IT procedures and “How to” documents and trains users with efficient and proper usage of software/hardware.
• Responsible for maintaining IT office in an organized fashion, ensures supplies and equipment. are properly and securely stored, and places orders as needed to replenish supplies.
• Maintains accurate and up to date inventory systems by adding and removing all hardware/software/etc. Coordinates secure disposal of equipment when needed.
• Responsible for adding, removing, and updating user account information, resetting passwords, etc.
• Provide information to staff for IT related office supply requests.
• Processes checks requests for IT related supplies and bills.
• Responsible for safely moving IT equipment and ensuring cords are organized; works with Operations Associate to coordinate moving IT equipment during office moves.
• Assists Systems Administrator with documenting configurations and settings of network equipment.
• Research, analyze, evaluate, and recommend potential updates in technologies, policies, and procedures.
• Recommends changes and makes updates to group policy.
• Maintains staff asset agreements.
• Monitors network backups and storage.
• Provides support to local offices and travels to satellite offices when needed.
• Installs, maintains, modifies, and repairs ethernet cable infrastructure.
• Performs other duties as assigned.
• Reports to the Systems Administrator.

Minimum Qualifications:

• 3 years of experience working with computer systems and applications in an office environment.
• Knowledge of Windows server environment (AD/DS, DHCP, DNS, Group policy, File shares, printing).
• Knowledge of Microsoft Office 365, Exchange, Azure, Teams, and SharePoint.
• Understanding of basic wired/wireless TCP/IP networking and connections.
• Understanding of and honor the concept of confidentiality.
• Demonstration of initiative, resourcefulness, and ability to work independently.
• Ability to lift, move, and install all IT equipment, including but not limited to, lifting a minimum of 20 pounds, climbing a ladder, crawling under and behind office furniture, relocating equipment up and down stairs, and demonstrate efficient cable management. 
• Ability to work effectively with a wide variety of individuals including staff members, volunteers, board members, and vendors.
• Must have a reliable vehicle, a valid AZ Driver’s License, current insurance, and a driving record that will be supported by our liability insurance provider.
• Good interpersonal skills; sensitivity to cultural and personal diversity.

Preferred Qualifications:

• Associate degree in Computer Science or related field.
• Technical certification(s) in the field of technology (MCSA, Comptia A , etc.)  
• Experience working in a non-profit organization.

Working Conditions/Physical Demands:  
Operating in a professional office environment requires the ability to sit for long periods of time with intermittent walking, standing, bending, squatting, pulling, and pushing.  Requires the ability to use standard office equipment such as scanners, computers, keyboards, phones, shredders, photocopiers, and filing cabinets. Requires travelling on occasion as needed between SAAF campuses and other locations.

Physical Requirements: 

This is a light duty job as defined by the Social Security Administration, CFR 404.1567. Physical exertion requirements:

(b) Light work involves lifting no more than 20 pounds at a time with frequent lifting or carrying of objects weighing up to 10 pounds. Even though the weight lifted may be very little, a job is in this category when it requires a good deal of walking or standing, or when it involves sitting most of the time with some pushing and pulling of arm or leg controls. To be considered capable of performing a full or wide range of light work, you must have the ability to do substantially all of these activities. If someone can do light work, we determine that he or she can also do sedentary work, unless there are additional limiting factors such as loss of fine dexterity or inability to sit for long periods of time. 

Salary : $18 - $22