At Surf Air Mobility, we're transforming air mobility. As innovators in aviation, we are at the forefront of creating a more efficient and accessible flying experience. With our commitment to a customer-first approach, advanced software solutions, and electrification, we’re pioneering new ways for people to travel, making flying not only faster but more enjoyable. Our passionate team thrives in a collaborative environment where innovation and hard work go hand in hand. Help us shape the future of aviation while working with cutting-edge technologies that are changing the lives of our passengers.

On Demand Team Administrator 

About Surf Air Mobility

Surf Air Mobility is on a mission to redefine regional air travel. We’re accelerating the next revolution in aviation — electric flight — by making air transportation more sustainable, affordable, comfortable, and accessible. With our integrated platform of aircraft, operations, and technology, we’re building a world where air travel is the fastest and most seamless way to go anywhere, anytime.

The Opportunity

We are looking for a dynamic On Demand Team Administrator to support our On Demand division — including Sales, Operations, and Experience — in Dallas, Texas or Hawthorne, Los Angeles, California. This is a critical role focused on enabling team performance, maintaining system integrity, and ensuring a high standard of operational and administrative excellence.

In addition to operational responsibilities, this role will provide administrative and executive support to the On Demand Management Team, including calendar management, scheduling meetings and events, booking travel, and assisting with day-to-day executive coordination.

The ideal candidate is detail-obsessed, systems-savvy, and thrives in a fast-paced environment. You’ll wear many hats, collaborate across multiple departments, and contribute to Surf Air Mobility’s mission of transforming regional air travel.

Key Responsibilities

• Provide daily administrative support to the On Demand team (sales, operations, and experience), including member profiles, reservations, guest adjustments, and billing setups.

• Maintain accurate records and data across CRM, SurfOS, Foundry, and billing systems, ensuring consistency and reliability.

• Manage and optimize CRM tools and workflows to streamline team processes, troubleshoot issues, and support audits or compliance requests.

• Support On Demand leadership with executive tasks such as calendar management, scheduling meetings/events, booking travel, and preparing materials.

• Compile and distribute recurring performance reports (e.g., revenue metrics, churn, contract value) and coordinate with Finance to validate data.

Qualifications & Experience

• Bachelor’s degree or equivalent professional experience.

• 2 years of experience in an administrative, operations, or team support role (preferably in aviation, logistics, SaaS, or another operationally complex environment).

• Demonstrated experience working across departments to coordinate processes and drive outcomes.

• Familiarity with CRM platforms (HubSpot, Salesforce, etc.), Excel/Google Sheets, and basic reporting tools.

• Experience supporting or working within a high-velocity team with a service or subscription product is a plus.
  
  

Skills & Attributes

• Detail-Oriented: You spot errors and inconsistencies before they become issues.

• Tech-Savvy: You understand how systems connect and enjoy optimizing them for speed and accuracy.

• Customer-Focused: You care about the client and team experience, even if you’re behind the scenes.

• Clear Communicator: You distill complex information into actionable steps for stakeholders at all levels.

• Problem Solver: You approach challenges proactively and thrive in environments where no two days are the same.

• Adaptable & Agile: You’re comfortable switching priorities and jumping into fire drills when needed.

• Collaborative: You bring a positive, solutions-first attitude to every interaction.

Additional Requirements

• Ability to occasionally work outside of standard business hours to support urgent revenue or member service needs.

• Passion for aviation, mobility, or transformative technology is a strong plus.

• Must be able to work in-office at our Dallas, TX or Hawthorne, Los Angeles, CA office.

Why Surf Air Mobility

• Salary Range: $50,000 to $65,000

• Mission-Driven: Join a team reshaping the future of air travel.

• Exposure: Work with forward-thinking innovators, technologists, and aviation professionals.

• Growth: Opportunity to grow in a high-impact, high-visibility role with exposure to senior leadership.

• Dynamic Environment: Contribute to launching a more connected, sustainable world.

Benefits

• Health & Wellness: Medical, dental, and vision insurance; air ambulance coverage; short-term disability; pet insurance; health savings accounts; and company-paid life insurance (eligibility begins the 1st of the month after 30 days of employment).

• Retirement Plans: 401(k) participation available.

• Generous PTO: 1 day of PTO earned per month after probationary period, plus paid holidays.

• Employee Discounts: Access to the My ID Travel program after probationary period, offering:

  • Discounted standby flight tickets for you and your family

  • Discounts on hotels, resorts, car rentals, and cruises

 This job description is not an exclusive or exhaustive list of all job functions that an employee in this position may be asked to perform from time to time.

At Surf Air Mobility, we are committed to building a more inclusive ecosystem that integrates women, people of color, and other underrepresented groups into the cleantech sector and aerospace industry. We strongly encourage applications from qualified applicants and members of underrepresented groups. Surf Air Mobility is an Equal Opportunity Employer; employment with Surf Air Mobility is governed based on merit, competence and qualifications and will not be influenced in any manner by race, color, religion, gender, national origin/ethnicity, veteran status, disability status, age, sexual orientation, gender identity, marital status, mental or physical disability or any other legally protected status.