What are the responsibilities and job description for the HVAC Field Supervisor position at Southern Air Heating Cooling & Plumbing?
Overview
Looking to TRADE up to a better opportunity?
Southern Air in Baton Rouge is looking for a self-motivated individual with a positive attitude to join our growing and dedicated HVAC Service Team. The HVAC Field Supervisor is responsible for managing a team of HVAC technicians, ensuring the efficient and timely completion service, maintenance, and repair projects. This role oversees all aspects of the HVAC field service operations, including scheduling, quality control, safety compliance, and customer satisfaction. This role is paid salary plus commission opportunities as well.
Responsibilities
- Supervise and lead a team of HVAC technicians, providing guidance, support, and training as needed.
- Assign tasks and projects to team members, ensuring optimal utilization of resources.
- Conduct performance evaluations and provide feedback to team members to foster continuous improvement.
- Coordinate with Department Service Manager and Dispatch to plan and schedule HVAC service, maintenance, and repair calls.
- Ensure that projects are completed on time, within budget, and in accordance with relevant codes and regulations.
- Implement quality control measures to ensure that HVAC systems meet industry standards and specifications.
- Conduct inspections and quality checks on completed work to verify compliance with customer requirements.
- Identify areas for improvement and implement corrective actions as necessary to enhance overall quality and customer satisfaction.
- Enforce safety protocols and procedures to minimize the risk of accidents and injuries on job sites.
- Liaise with customers to understand their HVAC needs and expectations and ensure that services are delivered accordingly.
- Address customer inquiries, concerns, and complaints in a timely and professional manner, striving to achieve high levels of satisfaction.
- Maintain accurate records of inventory transactions and update inventory systems as needed.
Qualifications
- Five (5) proven experience in HVAC, maintenance, and repair, with at least 1 year in a supervisory role or as a lead technician.
- Proficiency in interpreting HVAC blueprints, schematics, and technical manuals.
- Strong team-building skills, with the ability to motivate and empower team members.
- Excellent communication and interpersonal abilities with a customer-focused approach.
- In-depth knowledge of HVAC systems, equipment, and components, as well as relevant codes and regulations.
- Demonstrated problem-solving skills and the ability to make sound decisions under pressure.
- Must have an EPA Universal certification.
- Valid driver's license and clean driving record.
Benefits:
- Medical, Prescription, Dental, Vision
- Disability & Term Life Insurance
- Matching 401k benefits
- On-going training & development, & growth opportunities
- Paid Holidays
- Paid Time Off (PTO)
Responsibilities
What you will do:
- Diagnose, and repair refrigeration and air conditioning equipment
- Demonstrate efficient and effective problem-solving skills
- Maintain strong customer service
- Attend periodic manufacturer training classes
- Participate in safety training and adhere to all safety policies and procedures
- Ability to handle physical workload of at least 50 LBS
Qualifications
What YOU will bring:
- 1-5 Years HVAC service experience preferred
- HVAC degree or equivalent field experience with certification from a technical/trade school
- Valid drivers’ license
- Ability to handle heavy equipment
- Ability to work outdoors
Who WE Are:
We are a family-owned and operated company, with a small business feel, but large business size, growth, and stability. We have hard-working teams that are dedicated to the company's continued success and are rewarded well for their contributions.
We prioritize our employees and welcome you to the family through on-going training, and unmatched rewards, like full benefits, and a 401k match. With no salary cap, your effort determines your paycheck! Many of our technicians are earning well into the 6-figures!
If this sounds like something you would like to join for a long-term career move, apply today!
We are an Equal Employment Opportunity Employer