Field Service Officer (5131)

Secure Your Future with SEPTA – A Leader in Transportation!

The Southeastern Pennsylvania Transportation Authority (SEPTA) is the sixth-largest transportation system in the U.S., connecting communities across a 2,200-square-mile service region. SEPTA is at the forefront of innovation in the transit industry, ensuring reliable and efficient services while driving economic growth in the Philadelphia region.

We Are Proud To Be Recognized As

2023 FORBES Best in State Employer

Philadelphia Employer of Choice for 2024

We are seeking to hire candidates for our Field Service Officer (5131).

Opening Date: XX/XX/XXXX

Closing Date: XX/XX/XXXX

Job Grade: SAM 37

Salary Range: $65,936.00-$82,420.00

Overall Description

Monitor, evaluate, and report on outreach services contracted providers, volunteers, and employees. Ensures that all outreach vendors, partners, and volunteer personnel perform services and agreements as outlined in directives, contracts, and SEPTA policies and procedures. Interacts with station managers, cashiers, maintenance custodians, and System Safety Officers for the purpose of resolving concerns with at-risk individuals. Addresses issues with at-risk individuals Authority-wide.

Specific Responsibilities

• Responsible for supporting the vision and approach for addressing the at-risk community members Authority-wide.
• Monitors benchmarks for success of all outreach programs and activities, both internally and externally.
• Regularly reports progress; recommends corrective actions if required.
• Responsible for identifying external opportunities to advocate on behalf of SEPTA and develops innovative partnerships with stakeholders to provide better customer experience.
• Develops and trains new outreach personnel, volunteers, and employees.
• Oversee work activities of field services to ensure emergencies and/or crisis situations are managed effectively.
• Documents violations of SEPTA policies and procedures, as well as contractor, volunteer, and employee injury and Code of Conduct violations to appropriate management.
• Participates in community meetings and resource events.
• Scans internal training programs and builds strategies to address gaps
• Performs other duties as required.
  
  

Qualifications And Experience

• Bachelor's Degree and two (2) years' experience involved in customer service, outreach/management and/or working with the vulnerable/unhoused population responsibilities required.
• An equivalent combination of experience and education (i.e., two (2) years of related experience, equating to one (1) year of formal post high school education) may be considered in lieu of the above requirements.
• Excellent analytical, problem solving, verbal and written communication skills required.
• Must possess excellent organizational skills and ability to work under pressure.
• Must be methodical, detail oriented and able to work independently and as part of a team.
• Excellent interpersonal skills required.
• Must possess valid driver's license.
• Must demonstrate effective verbal skills and clarity in report writing.
• A writing skills assessment exam will be administered during the interview process.
• Must be proficient in Microsoft Excel, PowerPoint, Word, and basic mathematical computation skills.
  
  

Why Join Our Team? Enjoy Outstanding Benefits!

✅ Comprehensive Healthcare Coverage – Medical, prescription, dental, and vision plans with little to no employee premiums.

✅ Retirement Security – Participate in a Defined Benefit Pension Plan and a 457B Deferred Compensation Plan to build your financial future.

✅ Work-Life Balance – Enjoy paid parental leave, generous vacation time, and paid holidays to recharge and spend time with loved ones.

✅ Employee Wellness – Access wellness programs and resources to support your physical, mental, and emotional well-being.

✅ Invest in Your Growth – We offer tuition reimbursement to support your education and career advancement.

✅ Student Loan Assistance – Our positions qualify for the Public Service Loan Forgiveness (PSLF) program, helping you manage and reduce student debt.

✅ Free Travel Perks – Receive a FREE SEPTA Transportation Pass, giving you unlimited access to all SEPTA services!

Join us and take advantage of these incredible benefits while making a difference in your community! Join the Best in Transit! Apply Today

📢 Click Apply Now and take the next step in your career with SEPTA!

📍 Have Questions? For more information, please visit How We Hire Careers Page.

🚆 SEPTA is an Equal Opportunity Employer.

SEPTA is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.