What are the responsibilities and job description for the Customer Service Representative position at Southeastern Paper Group?
Job Title: Customer Solutions Representative
Reports To Job Title: Customer Success Area Manager
Business Units/Regions Responsible for: Southeast
Approximate # of Direct Reports: 0
% of Travel Required: 5% or less
FLSA Status: Non Exempt
Position Overview
A Customer Solutions Representative is responsible for Order Entry via phone, email or support box. CSR's will need to field customer inquiries, issues and possible complaints while ensuring customer satisfaction. They will also be responsible for maintaining customer records with notes and updated information.
Position Type/Expected Hours
- Full Time, Monday-Friday; 8am-5pm. Occasional early or late hours may be required as job duties demand.
Requirements
- Strong communication and interpersonal skills
- Problem-solving and critical thinking
- Technology Proficiency
- Effective listening
- Accountability & Follow-Up
- Ability to work both independently and collaboratively
- Adaptability & Flexibility
- Customer-focused approach
- Experience in Customer Service environment, Warehouse/Distribution environment helpful
Responsibilities include, but are not limited to:
- Handle customer requests via phone, email or in-person
- Process all customer orders
- Manage personal and shared email (support box)
- Handle product returns
- eCommerce user set-up and walk through
- Core item product knowledge
- Update pricing in order entry
- Identify order status