Student Success Coordinator

Student Success Coordinator

Salary $45,805

SUMMARY

The Student Success Coordinator provides instructional leadership and operational support for student success and retention initiatives within the Learning Center. This position combines direct academic instruction, tutoring oversight, and co-requisite course teaching with administration of student success analytics systems, including Civitas.

The Coordinator teaches assigned co-requisite mathematics courses, provides direct tutoring support, delivers targeted academic interventions, and aligns instructional practices with institutional retention strategies. The position also supports data-informed decision-making related to student persistence, engagement, and completion by administering early-alert systems, monitoring student risk indicators, and collaborating with faculty, advisors, and campus partners to improve student outcomes.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Teaching, Tutoring, and Academic Support:

• Teach assigned co-requisite mathematics courses in alignment with departmental learning outcomes and institutional academic standards.

• Deliver mastery-based instruction through formative assessment, skill evaluation, and structured feedback

• Provide direct tutoring support in mathematics and related subject areas as needed

• Offer individual and small-group academic interventions for students identified as academically at-risk

• Develop, implement, and refine instructional materials and technology-supported curriculum to enhance student learning

• Track, document, and report student attendance, academic progress, and grades through Canvas, Colleague Self Service, and other institutional systems

• Grade assignments and provide timely academic feedback to students and instructors

• Identify academic and non-academic barriers impacting student success and collaborate with campus partners to implement appropriate interventions

• Assist in researching, evaluating, and selecting effective assessment tools and instructional resources

• Contribute to alignment between co-requisite instruction, tutoring services, and institutional retention initiatives

• Assist in the co-supervision, training, and evaluation of student employees withing the Learning Center and approve time entries as assigned

Civitas Administration & Student Success Analytics:

• Serve as the primary administrator and campus point of contact for the Civitas student success platform

• Manage user roles, permissions, workflows, and system configurations within Civitas

• Monitor data feeds between the Student Information System and Civitas to ensure data accuracy and completeness

• Troubleshoot Civitas-related issues and coordinate with IT and Civitas support as needed

• Develop and maintain Civitas dashboards, reports, and analytics to support retention and student success initiatives

• Train faculty, advisors, and staff on effective use of Civitas tools, alerts, and student success workflows

Early Alert, Intervention, and Retention Initiatives:

• Coordinate campus-wide early-alert processes, including alert creation, routing, follow-up, and resolution

• Track and evaluate student engagement, academic risk indicators, and intervention outcomes

• Collaborate with academic departments, advising, tutoring, and student support services to ensure timely interventions

• Identify trends and risk factors impacting student success and retention

• Support the development, implementation, and assessment of targeted student success initiatives

Data Collection, Reporting, and Assessment:

• Collect, organize, analyze, and interpret student success and retention data

• Prepare internal reports for administrators, faculty, and committees related to student outcomes and engagement

• Assist with institutional reporting related to retention, persistence, and completion initiatives

• Support grant reporting and data requests related to student success efforts, as applicable

• Ensure compliance with data governance, privacy, and FERPA standards

Collaboration & Training:

• Collaborate with faculty, advisors, Learning Center staff, and other campus stakeholders to align student success efforts

• Provide training and documentation for Civitas usage, early-alert protocols, and best practices

• Serve as a resource for student success data interpretation and evidence-based decision-making

• Participate in campus committees and initiatives related to retention and student success

Learning Center & Operational Support:

• Support Learning Center student success initiatives through data analysis and coordination

• Assist in maintaining student success documentation, procedures, and training materials

• Report directly to the Director of Retention and Strategic Learning

• Perform other duties as assigned by the Director

Additional Performance Responsibilities (Functions, Duties):

1. Attendance and Dependability: The employee is dependable, consistently reporting to the assigned duty station on time and completing work accurately and on schedule.

2. Communication and Contact: The employee communicates effectively and professionally, both verbally and in writing, with superiors, colleagues, and individuals inside and outside of the University.

3. Relationships with Others: The employee works well with others, maintaining a professional manner in interactions and contributing to a constructive working environment.

4. Safety: The employee adheres to safety protocols, attends required safety training, and participates in incident management preparation as necessary, performing duties in line with NIMs training levels.

MINIMUM EDUCATION, TRAINING, AND EXPERIENCE

REQUIRED:

A bachelor’s degree in mathematics, English, education, student affairs, or a related field.
Demonstrated experience in tutoring, student support services, or student success initiatives.
Strong communication, organizational, and interpersonal skills. Ability and willingness to become proficient in Civitas, Colleague Self Service, Etrieve, and Canvas.

PREFERRED:

A master’s degree in a related field. Experience administering Civitas or similar student success platforms.
Experience working in higher education retention, advising, or learning support environments.
Knowledge of early-alert systems, student success analytics, and institutional reporting practices.

Founded in 1909 as a teachers’ college, Southeastern Oklahoma State University continues the strong tradition of producing outstanding educators for southeast Oklahoma and north Texas. Student enrollment is approximately 6,000 students and the campus is situated in rural Oklahoma. The main campus is located in Durant, Oklahoma, which is 90 miles north of Dallas, Texas, and 150 miles southeast of Oklahoma City. The community is close to Lake Texoma and the Choctaw Casino Resort. Southeastern Oklahoma State University continues to be among the nation’s most affordable universities according to the U. S. News & World Report’s America’s Best colleges.

Salary will be commensurate with qualifications and experience. The preferred start date is June 1, 2026. Review of applications will begin immediately and continue until filled.

Southeastern offers a comprehensive benefits package including university paid health, vision, life insurance, long term disability, retirement contributions to Oklahoma Teachers Retirement System, as well as a tuition waiver for employees and spouse/dependents who wish to enroll at Southeastern. Southeastern offers 25 paid holidays per fiscal year and has a generous leave package including annual/vacation leave, sick leave, personal leave, and birthday leave. In addition to the SE paid benefits, there are many voluntary products available to employees such as 403(b), Health Savings Account, Flexible Spending Account, dental, short term disability, dependent life insurance and a variety of ancillary benefits.

Employment is contingent upon the results of a national criminal and sex offender background check. Candidates must be eligible to work in the United States. SE participates in E-Verify.

SE is an AA/EEO employer committed to multicultural diversity.

Notice to applicants:

If selected, official transcripts from each degree-granting institution will be required upon date of hire.

It is Southeastern Oklahoma State University’s policy that all newly hired employees must provide an original social security card during the hiring process. Failure to provide an original social security card will delay the hiring process and ability to begin employment.