Qualified Professional - Community Support Team

Summary:

The Qualified Professional is responsible for providing care under the supervision of a Team Leader, Program Director/Coordinator, or Clinical Director that will include direct and indirect interventions and participates in the development of the Person-Centered Plan.

Essential Duties and Responsibilities:

• Participates in the development of the initial and ongoing update of the Person-Center-Plan.
• Advocate for appropriate participation of person receiving services and family in overall treatment and follow-up monitoring of progress toward meeting treatment goals.
• Serves as support staff for the AP under the direction of the Team Lead.
• Develop and demonstrate a thorough understanding of the clinical diagnosis relevant to the provision of goals in the PCP.
• Coordinates activities within the established Person-Centered Plan (PCP) under the direction of the Team Leader.
• Performs case management functions of assisting with linking and arranging for services and referrals; assists client with scheduling and linkage to community resources, under the direction of the Team Leader.
• Demonstrates ability to provide staff with individual-specific training and training in the knowledge, skill, and abilities required by the population.
• Assists Team Lead with coordination of discharge planning based on goals established at the initiation of service.
• Coordinates service recipient’s transition back into the community/home/family from the type of care
• Participates in a first responder on-call system available to consumers and/or his/her natural support network on a 24/7/365 basis; coordinates “first response” resources according to consumer needs and the PCP.
• Perform duties as requested by the Team Lead or Clinical Director.
• Represent the company in a positive manner, reflective of the company’s mission, at all times.
• Submit all documentation accurately, neatly, and timely.
• Maintaining records and charting each individual and reporting unusual and critical incidents in a professional, timely manner (within 24 hours).
• Ensures confidentiality regarding sensitive and protected information.
• Ensures individual rights to privacy and protected health information for the person supported.
• Assists Team Lead with service, agency, LME/MCO, state and/or federal documentation requirements and timelines such as NCTOPPs, PCPs/ITRs, and reminders relative to Clinical Monthly Summaries, Discharge Summaries, and Aggregate Reports.
• Completes Intake Packets for any of the referrals that the office receives.
• Accurately documents all billable encounters into Southeastern Integrated Care’s EMR (electronic medical record) system within 24 hours. Any corrections will be entered within 24 hours of being notified.
• Performs all other duties as reasonably required and assigned.
• In addition, the employee must participate in all required training and education as mandated by the specific service line and clinical coverage policy.

Supervisory Responsibilities:

This position can oversee staff.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education/Experience

• Bachelor’s degree in Human Service field with 2 years full-time, accumulated MH/DD/SAS experience with population, OR
• Bachelor’s degree in a field other than Human Services with 4 years full-time, accumulated MH/DD/SAS experience with population, OR
• An individual who holds a license of Registered Nurse (RN) in North Carolina, and also has 4 years of experience with MH/DD/SAS population. OR
• Master’s degree in Human Services field and has 1 year of full–time post-graduate degree accumulated MH/DD/SAS experience with population.

Required Skills/Abilities

• Must maintain strict confidentiality
• Must possess effective communication/documentation skills
• Must have a positive attitude and view the person receiving services as a priority
• High level of professionalism
• Excellent written and oral communication skills
• Excellent customer service and phone skills required
• Use of basic office equipment and computer; keyboarding skills
• Ability to work independently and as part of a team
• Flexibility in responding and adjusting to change
• Ability to prioritize and manage time
• Advocacy and negotiation skills
• Ability to demonstrate commitment, competence, people skills, and adaptability
• Must meet 10A NCAC 27G.0104

Certificates, Licenses, Registrations

• Valid NC driver’s license including personal vehicle insurance coverage.
• Current license or certification must be maintained if applicable.