What are the responsibilities and job description for the Information & Referral Specialist position at Southeastern Idaho Community Action Agency?
Classification: Full-Time; Hourly; Non-Exempt; Pay Grade: E
Location: SEICAA's Service Area (Based in Pocatello, Idaho)
Benefits: Health/Vision/Dental; Life Insurance; Short Term Disability; Simple IRA
Reports To: Director of Compliance
Requirements
Overview of Responsibilities
Education, Experience, and Knowledge
Skills and Abilities
Conditions
Salary Description
$15.00 Hour
Location: SEICAA's Service Area (Based in Pocatello, Idaho)
Benefits: Health/Vision/Dental; Life Insurance; Short Term Disability; Simple IRA
Reports To: Director of Compliance
Requirements
Overview of Responsibilities
- Act as the point of contact for SEICAA's Bannock County office; Share information regarding SEICAA programs and services and other community resources.
- Assess visitors' needs and eligibility for SEICAA programs and services.
- Assist with special programs offered by SEICAA of its partners.
- Work to understand and refer participants to government-funded programs (LIHEAP, CSBG, etc.), community resources, educational opportunities, and employment services.
- Professionally maintain contact and relationships with staff, participants, partners, etc.
- Data entry; Recordkeeping.
- Perform other duties as assigned.
Education, Experience, and Knowledge
- High School Diploma or equivalent.
- Experience with diverse and vulnerable populations.
- Excellent customer service skills.
- Knowledge of Microsoft Office programs.
Skills and Abilities
- Computer skills; Familiarity with typical office technologies.
- Clerical skills including filing, archiving, recordkeeping, records retention, data entry, and compliance.
- Effective oral and written communication skills; the ability to communicate clearly.
- Organized, attention to detail, and punctual.
- Self-directed; Can work independently and in a team; Can establish working relationships with Agency employees, the public, and partners; Follows instructions; Follows policies and procedures; Maintain confidentiality of sensitive information.
- Ability to multi-task and manage multiple projects with effective time management skills.
- Ability to perform duties with or without reasonable accommodations without endangering self or others.
Conditions
- Bondable, insurable under SEICAA's insurance policy, and maintain a valid driver's license.
- Able to attend meetings or training opportunities to enhance expertise and performance as scheduled.
- Willing to travel on Agency business at Agency reimbursement rates.
- Able to occasionally lift up to 35 lbs.
- Must successfully pass mandatory pre-employment drug and background screening.
Salary Description
$15.00 Hour
Salary : $15