Service Writer

Service Writer Join the Team That Helps Customers Win

Location:Heath, Ohio ONSITE ROLE
Company: Southeastern Equipment Co.
Job Type: Full-Time | Non-Exempt
Start Date: Accepting Applications Now
Effective Date:Hiring immediately 1-3 weeks

About the Role

Do you thrive in a fast-paced environment where no two days are the same? Are you passionate about helping people and making sure things run smoothly? Southeastern Equipment is looking for a motivated, detail-oriented Service Writer to join our team and play a key role in delivering outstanding customer experiences.

You'll be the go-to person for customers bringing in their equipment for service. From greeting them with a smile to ensuring their needs are met efficiently and professionallyyou'll be right in the middle of the action, coordinating between customers, technicians, and parts.

What You'll Do

• Welcome and assist customers in the service department

• Listen carefully and document equipment concerns accurately

• Explain service options, pricing, and timelines clearly and confidently

• Schedule service appointments and assign tasks to technicians

• Collaborate with the parts department to ensure timely repairs

• Maintain detailed service records, invoices, estimates, and work orders

• Monitor shop supply inventory and reorder as needed

• Assist the Operations Manager with additional service tasks and projects

• Keep communication flowing smoothly between all involved parties

Success in This Role Looks Like

• Closing service jobs in 5 days or less

• Helping techs achieve $19K in billed work per month

• Hitting department income goals and 5S standards

• Maximizing billed versus overtime hours

What You Bring

• High school diploma or GED (technical training is a plus)

• Experience in a service or equipment-related role is highly preferred

• Strong communication and organizational skills

• Comfortable working with inventory and computer systems

• Willingness to become forklift certified

• Ability to lift up to 50 lbs and work on your feet in a shop environment

• Valid driver's license

Why Southeastern Equipment

We don't just work on equipmentwe build lasting customer relationships and help our clients succeed in the construction and related industries. At Southeastern Equipment, our mission is simple: Help our customers win. We live by our values of Hustle, Thoughtfulness, Passion, and Customer Focus.

When you join our team, you're not just getting a jobyou're building a career with a company that values people, quality work, and continuous improvement.

Apply Today

Ready to make a difference in a high-impact role? Submit your resume and let's talk.

Southeastern Equipment Company is unable to offer sponsorship now or in the future. All candidates must be legally authorized to work in the United States without the need for sponsorship.

Please keep in mind that the posted pay range represents the range for all positions in the job grade within which this position falls. The actual hourly/salary offer will take into account a wide range of factors, including location, certifications, and skill development and potential bonuses.

Our dealership offers full time employees: competitive salary, full benefits: Medical, Dental, Vision, Critical Illness, Life Insurance, 401K with match, Wellness, PTO, company apparel, uniforms provided, and boot allowance. EOE.

Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law.