What are the responsibilities and job description for the Dealership Operations Manager position at Southeastern Equipment Company?
Location: Heath, Ohio
Company: Southeastern Equipment
Employment Type: Full-Time, Exempt
About Southeastern Equipment
Southeastern Equipment is a leading solutions provider in the construction industry. Our mission is To help our customers win by providing top-tier equipment, parts, and service. We live by our core values: Hustle, Thoughtful, Passion, and Customer Focused.
Role Purpose
As the Operations Manager, you will lead the day-to-day activities of our branch service and parts departments. You are responsible for ensuring machines are sale-ready and repaired to high standards, while managing a team focused on sales growth, profitability, and exceptional customer satisfaction.
Key Responsibilities
Your Performance Will Be Measured By
We offer a dynamic environment where you can champion change and grow business-to-business sales. We follow the EOS model and are committed to training and developing our teams.
Company: Southeastern Equipment
Employment Type: Full-Time, Exempt
About Southeastern Equipment
Southeastern Equipment is a leading solutions provider in the construction industry. Our mission is To help our customers win by providing top-tier equipment, parts, and service. We live by our core values: Hustle, Thoughtful, Passion, and Customer Focused.
Role Purpose
As the Operations Manager, you will lead the day-to-day activities of our branch service and parts departments. You are responsible for ensuring machines are sale-ready and repaired to high standards, while managing a team focused on sales growth, profitability, and exceptional customer satisfaction.
Key Responsibilities
- Leadership (LMA): Lead, manage, and hold your team (Parts Manager, Service Writer, Technicians, Yard Associate) accountable.
- Departmental Oversight: Drive sales and profit goals for both the Parts and Service departments.
- Facility Management: Maintain the physical facility to meet OSHA, EPA, and 5S (85% score) standards.
- Customer Excellence: Handle issue escalations and ensure all services align with company values and machine standards.
- Support Operations: Coordinate with Sales, Rental, and PSSR teams regarding machine availability and status.
Your Performance Will Be Measured By
- Net Parts Income (vs. budget)
- Net Service Income (vs. budget)
- Store 5S Score (85% target)
- Education: High School Diploma/GED required; 4-year BA/BS degree preferred.
- Experience: Minimum 6years of managerial experience in a related field.
- Skills: Strong financial acumen (P&L, balance sheets), proficiency in Microsoft Office (Excel, Word, Outlook), and superior communication skills.
- Physical: Ability to stand/walk the shop floor and regularly lift/move up to 50 pounds.
- Travel: Limited travel (approx. 15-20 days/year) for meetings and training.
We offer a dynamic environment where you can champion change and grow business-to-business sales. We follow the EOS model and are committed to training and developing our teams.
Salary : $75,000 - $105,000