Revenue Cycle Manager

Job Summary

Southeast X-Ray (SXR) is seeking a dedicated and proficient Commercial Collections Manager to support the financial objectives of our growing company.

This new role will manage the company's commercial collections and accounts receivable operations to optimize cash flow, minimize risk, and support financial stability. This role involves close collaboration with the billing and accounting teams to analyze financial data, identify issues, and drive improvements in the Invoice-to-Cash cycle. The Commercial Collections Manager will also develop and maintain strong relationships with customers to ensure timely payments and effective resolution of discrepancies.

The role is based in Phoenix, AZ and is intended to be an in-person position at our Corporate Headquarters.

Essential Job Functions

Customer Relationship Management:

• Build and maintain strong customer relationships with a focus on accountability and timely payments.
• Communicate with customers regarding overdue accounts, payment discrepancies, and resolution processes.
• Develop strategies for managing and improving customer communication and collection efforts.

Revenue Cycle Management:

• Lead and manage revenue cycle operations, including billing, collections, and accounts receivable.
• Identify and resolve issues related to coding, billing errors, and insurance prioritization.
• Monitor and analyze key metrics such as accounts receivable aging and payment turnaround times.

Cash Posting and Reconciliation:

• Oversee daily postings of incoming checks and wire payments to customer AR accounts.
• Resolve discrepancies related to cash posting and reconcile customer accounts with open balances.
• Conduct daily remote deposits of checks and ensure accurate financial records.

Process Improvement:

• Drive improvements in A/R collections policies and procedures.
• Collaborate with cross-functional teams to identify and implement upstream process improvements in the Invoice-to-Cash cycle.

Administrative Support and Reporting:

• Compile and present reports on collections activities, accounts receivable status, and other key metrics.
• Support special projects and provide analysis for the executive leadership team.

Other:

• Monitor AR mailboxes and distribute/respond to emails as needed.
• Complete vendor forms and W9 requests from customers.
• Learn Power Platform and assist with tracking payment application issues.
• Performs other duties as assigned.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Competencies:

• Strong knowledge of the full Invoice-to-Cash cycle, with expertise in collections processes.
• Advanced analytical skills with the ability to interpret financial data and identify trends.
• Proficient in ERP systems, with experience in QuickBooks and Sage Intacct preferred.
• High proficiency in Excel for data analysis, including pivot tables, XLOOKUP, and other advanced functions.
• Excellent communication and interpersonal skills for effective customer and internal stakeholder engagement.
• High ethical standards and the ability to manage sensitive financial information.
• Proven experience in performance management and team leadership.

Education/Experience

• Bachelor's Degree from four-year college or university;
• 5 or more years of experience in accounts receivable management, collections, or a related field; or equivalent combination of education and experience.
• Experience in healthcare, pharmaceutical, or a similar regulated industry preferred.
• Certifications such as Certified Credit Executive (CCE) or Certified Professional Collector (CPC) are a plus.

Supervisory Responsibilities

• Provide leadership and guidance to the accounts receivables team, including training, performance management, and conflict resolution. This role requires the ability to set clear goals, provide regular feedback, and ensure compliance with organizational policies and relevant laws.
• Trains, coaches, and mentors team.
• Plans and conducts performance appraisals and talent assessments of staff, recommends merits, bonuses and promotions and administers corrective actions when necessary.

Physical Requirements

While performing the duties of this job, the employee is occasionally required to stand or walk; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms for extended periods. The employee will sit and work with a computer monitor/computer for extended periods of time.

About SXR

SXR is a leading provider of medical and radiology solutions. Working collaboratively with our customers, we complete nearly 500,000 medical, radiological, and other diagnostic cases each year. SXR is headquartered in Phoenix, AZ and operates within more than 130 clinics across 38 US states. As a long-standing provider of medical services to Veterans, we are committed to providing care to the highest standards of patient experience and operational excellence.

SXR provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Job Type: Full-time

Pay: Up to $90,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Education:

• Bachelor's (Required)

Experience:

• Accounting or Collections: 5 years (Required)

Ability to Commute:

• Phoenix, AZ 85027 (Required)

Work Location: Hybrid remote in Phoenix, AZ 85027

Salary : $90,000