Medical Receptionist Eligibility Worker

Job Summary

Under the direction of the Health Center Manager, the Medical Receptionist/Eligibility Worker performs a variety of tasks related to the development and maintenance of medical records, sliding scale applications and ACA enrollment. As a team member, the Medical Receptionist/Eligibility Worker will demonstrate knowledge and skills to appropriately communicate and interact with the staff, patients, families and visitors of all age groups, while being sensitive to their culture and religious beliefs.

Job Responsibilities

• Update patient information at each visit, which includes address, telephone number and insurance information and coverage
• Greet patients and visitors with a courteous professional manner
• Understand the importance of patient confidentiality
• Routinely checks the lobby for cleanliness
• Effectively scans charts and patient information into system daily
• Adhere to scanning information according to established procedures
• Keys and checks daily charges for accuracy and makes necessary corrections
• Complete end of the day reports and checking deposit slip with activity report
• Balance the cash box each morning and afternoon
• Collect fees from patients at the time of visit or make payment arrangements
• Interviews all patients who apply for sliding scale payment plan accurately
• Keep the work area clean and organized
• Ability to deal with difficult patients
• Collect patient satisfaction surveys
• Assist the Health Center Manager as requested
• Fax information to other locations in a timely manner
• Make patient's follow up appointment
• Give patients receipts for payments
• Understand the computerized medical records system
• Maintain journal errors at or below acceptable level
• Prints and mails medical records in a timely manner
• Answers the telephone, takes messages and schedules appointments accurately
• Notates in the medical record when a patient no shows or cancels an appointments
• Has a clear understanding of the sliding scale process
• Verify correct billing information
• Verify that insurance information is being checked on all patients
• Educate patients on the Affordable Care Act (ACA) enrollment as needed during open enrollment or if there is a change in insurance status
• Mail out sliding scale expiration letters to patients when applicable
• Verify collection of co-payments/payments at the time of service
• Respond to emails in a timely manner
• Demonstrate an ability to accept and convey constructive criticism
• Demonstrate organizational skills
• Verify insurance accurately
• Maintains prompt and regular attendance
• Verify timecard at the end of each pay period
• Performs related work, as assigned
  
  

Job Requirements

• High school diploma or GED
• Basic computer and typing skills
• Some experience in a business/clerical related field
• Basic knowledge of record keeping and filing systems
• Good written and oral communications skills in order to assist patients with necessary forms
• Ability to multi-task while demonstrating a positive professional attitude
  
  

Physical And Other Requirements

• Ability to continuously listen, visualize, have dexterity and eye-hand coordination, ability for simple grasping and speed work
• Ability to frequently stand, squat, reach, use both right and left forearm rotation and walk
• Show a dedication to duty, including a willingness to travel and work extended hours as necessary
• Occasionally kneel, twist, have ability to grasp firmly, lift and carry, push and pull in excess of 10 lbs.