Customer Service Representative/Dispatcher

At All Ways HVAC, we pride ourselves on our positive, family-oriented work culture. We are looking for a Customer Service Representative/Dispatcher to join our team! This position will act as a liaison, provide services information, and resolve any emerging problems that our customers might face with accuracy and efficiency.

Responsibilities

• Provide courteous and friendly high-level customer service and support to customers and staff
• Efficiently manage and maintain service schedules and appointments
• Answer incoming phone calls and direct to appropriate parties
• Schedule service calls and maintenance appointments in Service Titan software
• Billing and Collections
• Review technician time sheets submitted daily
• Assist in inventory purchasing, handling, and transactions
• Other general office duties as assigned
  
  

Skills And Qualifications

• Courteous and friendly with excellent customer service/communication skills
• Documentation skills and strong attention to detail
• Excellent people skills - strong listening and communication skills and patience
• Ability to relate well over the phone and handle high volume phone calls
• Ability to resolve conflict
• Ability to stay organized and multi-task
• Excellent computer skills
• Strong work ethic
• Dependable and Trustworthy
• Problem-solving
• Positive attitude
• Team oriented
• Previous HVAC or dispatching experience (required)
• High school diploma or equivalent
• Experience with Service Titan (required)
  
  

Compensation

• Competitive compensation based on experience level.
  
  

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance
  
  

Schedule

• 8-hour shift
  
  

Work Location: In person