What are the responsibilities and job description for the Referral Specialist position at Southeast Healthcare?
The Referral Specialist coordinates and manages patient referrals as ordered by Southeast Primary Care providers. This role ensures accurate processing of referrals, verifies patient demographic and financial information, and supports overall clinic operations to enhance patient care and workflow efficiency.
Responsibilities:
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Coordinate, initiate, and track patient referrals to outside providers, ensuring timely follow-up
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Verify and update patient demographic, insurance, and financial information for accurate processing
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Process urgent prior authorizations for imaging and diagnostic services
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Handle incoming calls, faxes, and electronic communications, ensuring prompt and accurate responses
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Support clinic workflow by assisting with patient flow, data entry, reporting, and quality improvement initiatives
Requirements:
- High school diploma or equivalent.
- Excellent computer skills.
- Demonstrated customer service experience and skills.
- Ability to work well under pressure, where constant interruptions are the norm.
- Knowledge of general office procedures.
As a healthcare provider, Southeast Healthcare is a non-smoking employer. Staff members are required to be vaccinated for the flu (medical and religious exemptions may be requested during the hiring process).
EOE Statement: We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, genetic information, gender identity or any other characteristic protected by law.