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Job Description Summary

Epic Resolute PB Analysts are primarily responsible for the design, build, testing, validation, and ongoing management and support of business applications and technology. Epic Resolute PB Analysts are responsible for obtaining and maintaining an in-depth working knowledge of the functionalities and capabilities of their assigned modules and applications, working directly with relevant departments to understand needs and model future-state workflows. Epic Resolute PB Analysts focus on systems, applications, and technologies in direct support of revenue cycle departments and business units.

Job Description

Essential Functions

• Acting as the primary support contact for the Epic module’s end-users
• Identifying issues that arise in their application area as well as issues that impact other application teams and working to resolve them.
• Guiding workflow design, building and testing the system and analyzing other technical issues associated with Epic software
• Identifying and implementing requested changes to the system
• Serving as a liaison between end users' workflow needs and Epic implementation staff
• Maintaining regular communication with Epic representatives, including participating in weekly project team meetings
• Working with Epic representatives, the organization's business community and end-users to ensure the system meets the organization's business needs in regard to the project deliverables and timeline
• Developing an understanding of operational needs to set the direction for the organization's workflows by attending clinic on site visits, validation sessions, and other integrated sessions
• Participating in training, working with end users and notifying those areas of new feature updates as they are available.
• Staying up to date on all releases and participating in the quarterly update process.
• Follows established guidelines for system change control. Implements approved changes based on end user designated priorities. Maintains system documentation to enable ongoing support of the system. Identifies revisions needed to existing Policies & Procedures, and initiates revision process with appropriate organizational departments.
• Holding ongoing communications with team members and department representatives and leaders (including Senior Leadership, if required) to discuss the status of deliverables, shared issues, end-user concerns, budget, and upcoming milestones
• Provide the technical capability to triage and troubleshoot issues that physicians and office staff may encounter using the EMR. This would include network, computer, wireless and peripheral support.
• Other duties as assigned.

Direct Reports

(supervised positions)

• None.

Qualifications

Minimum Experience Required

• Testing and Scoring: All applicants are required to take the Epic pre-requisite testing and meet acceptable scoring requirements for consideration for positions.
• Certified and/or Accredited: Epic certification and/or accreditation is a required component for all Epic analysts. Employees will be provided training and multiple opportunities to obtain the certification and/or accreditation within a designated timeframe.
• Experience: Two (2) to four (4) years of relative Epic experience.

Minimum Experience Preferred

• Experience: Demonstrated knowledge of multiple hospital department operations and computer applications is preferred.

Minimum Education Required

• Education: Associates degree, Associate IT degrees, third party information technology certifications, along with comparable experience considered.

Minimum Education Preferred

• Education: Bachelor’s degree from accredited university in MIS, Business Administration, Information Systems, or any clinically related degree is highly preferred.

Required Skills/Abilities

• Knowledge: Demonstrated knowledge of clinical and business workflows in a hospital and ambulatory setting are highly preferred.
• Security: This position has access to and knowledge of extremely sensitive, private and confidential materials. Ability to maintain the highest standard is required with zero tolerance. Any breach of this requirement could result in immediate termination.
• Service: Exceptional customer service and support skills are expected and required. Our objective as a department is to provide to very best service to all the departments that we serve.
• Expectations: As projects and priorities dictate, must be available and willing to work non-standard business hours such as evenings, nights, weekends, and holiday’s if/when necessary (required) and take after hours call on rotation with other analysts.

Shift

Day

Shift Details

8:00 am - 4:30 pm

FTE

1

Type

Regular

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Equal Employment Employer

Southeast Health is committed to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Southeast Health will provide reasonable accommodations for qualified individuals with disabilities.