What are the responsibilities and job description for the Financial Services Representative position at SOUTHEAST FINANCIAL CREDIT UNION?
The Financial Services Representative supports the Credit Union's goals, values and philosophy by exhibiting the following behaviors: excellence, quality member service, commitment and accountability. As a member of the Credit Union's branch operations team, performance includes demonstration of the following accountabilities: communication, teamwork, product knowledge and quality member service.
Job Responsibilities:
- Assists members with all transaction needs, including cash and deposit handling. Secures a cash drawer and balances daily. Counsels with potential members regarding credit union services and products, and opens and closes all types of accounts. Provides IRA and CD servicing to members for new, renewed, and maturing accounts. Performs various account maintenance duties. Identifies cross-sell opportunities and cross-sells services to members.
- Corresponds with or interviews loan applicants; prepares necessary documents and processes approved loan documents for disbursement/filing, ensuring they are in compliance with credit union policies and legal requirements. Calculates loan terms. Makes decision to approve, disapprove, or forward the loan request to higher levels for loan decision.
- Responds to member walk-in and telephone inquiries concerning account activity and balances. Resolves problems as appropriate and handles member resolution of ATM, VISA, and Debit Card problems. Performs Notary Public-at-Large services.
- Assists branch personnel with technical problems and questions relating to complicated products and regulations. Refers problems that are beyond their authority to the branch manager, along with their recommendations. Assists with training of branch personnel.
- Oversees and ensures proper vault and MSR transaction cash handling and balancing when appropriate. This includes ordering of branch cash supply and resolution of MSR transaction and cash discrepancies
- Performs other tasks requested by supervisor as they relate to the credit union and its functions.
Experience: Three years to five years of similar or related experience..
Education: A high school education or GED.
Interpersonal Skills: Work involves much personal contact with others inside and/or outside the organization for the purpose of first-level conflict resolution, building relationships, and soliciting cooperation. Discussions involve a higher degree of confidentiality and discretion, requiring diplomacy and tact in communication.
Other Skills: Good knowledge of the credit union's operations, and its various products and services. Good communication skills; ability to deal effectively with members and employees in a wide variety of functions.
Salary : $26 - $33